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--- storage_faq [2017/11/22 11:39] – bwiernik
+++ storage_faq [2021/05/24 17:35] – [How can I upgrade to a larger storage plan?] fcheslack
@@ Line 1: / Line 1: @@
-====How do I sign up for Zotero File Storage?====
+===== Zotero Storage FAQ =====
+==== What is Zotero Storage? ====
+Zotero Storage provides online storage space for your Zotero files, allowing you to synchronize PDFs, images, web snapshots, and other files among all your computers, share your Zotero attachments in group libraries, and access files via your online library on zotero.org.
+You can always save an unlimited number of files to your local Zotero library, with or without Zotero Storage.
+====How do I sign up for Zotero Storage?====
 Simply visit your Zotero account profile and [[/settings/storage|select a storage plan]].
-====How do I pay for Zotero File Storage?====
+====How can my entire lab or university or company sign up for Zotero Storage?====
-All major credit cards are accepted for payment.
+[[/storage/institutions|Zotero Lab and Zotero Institution]] provide members of your organization with unlimited personal and group cloud storage.
+====How do I pay for Zotero Storage?====
+All major credit cards are accepted for payment. Institutions can also pay via bank transfer.
 ====What if I don't have a credit card or my credit card doesn't work?====
@@ Line 14: / Line 25: @@
 Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription.
-====Are "unlimited" subscriptions truly unlimited?====
+====How can I change my current storage plan?====
-We want people to be able to use Zotero without worrying about how much storage they're using. All Zotero usage is always subject to the [[terms/terms_of_service|Terms of Service]] and monitored for abuse. Zotero File Storage is not intended as a media backup solution nor as a generalized file-sharing service.
+You can switch the storage plan you're currently subscribed to at any time from your storage settings.
-====How can I upgrade to a larger storage plan?====
+If you choose to change your storage plan while you still have time left on your subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription.
-If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//
+//Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//
-====Can I cancel my subscription?====
+If you change your storage plan with more than 2 weeks remaining on your subscription, you will not be charged immediately. The first charge for 1 year at your new subscription level will be made at your new expiration date.
-If you opted to renew your subscription automatically, you can cancel your next renewal by visiting your [[/settings/storage|storage settings]]. As stated in the [[terms/terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according to individual usage patterns.
-====Why did you renew my subscription without my permission?====
+====Will my subscription renew automatically?====
-When you purchase a storage subscription, it defaults to automatically renewing when your subscription expires. You can cancel that automatic renewal at any time from the same form used to purchase a subscription. Users are emailed prior to any renewal charge being made to ensure renewal is still the desired action.
+When you purchase a storage subscription, you may choose to renew or not to renew automatically each year. You can cancel automatic renewal at any time from your [[/settings/storage|storage settings]]. You'll also receive a reminder email when your subscription is expiring or about to renew automatically.
+====How do I cancel my subscription?====
+If you opted to renew your subscription automatically, you can cancel your next renewal by visiting your [[/settings/storage|storage settings]]. As stated in the [[terms/terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according to individual usage patterns.