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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision |
| storage_faq [2016/09/29 11:12] – sean | storage_faq [2017/11/22 11:39] – bwiernik |
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| ====How can I upgrade to a larger storage plan?==== | ====How can I upgrade to a larger storage plan?==== |
| If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to extend the term of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your purchase to extend your new subscription term. ($70 ÷ $60) * 12 months = 14 months.// | If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.// |
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| ====Can I cancel my subscription?==== | ====Can I cancel my subscription?==== |
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| ====Why did you renew my subscription without my permission?==== | ====Why did you renew my subscription without my permission?==== |
| We didn't. We only automatically renew subscriptions when users opt to "Automatically Renew" when purchasing Zotero storage. {{ :renewal.png?nolink&300 |}} | When you purchase a storage subscription, it defaults to automatically renewing when your subscription expires. You can cancel that automatic renewal at any time from the same form used to purchase a subscription. Users are emailed prior to any renewal charge being made to ensure renewal is still the desired action. |
Upgrade Storage