Differences

This shows you the differences between two versions of the page.

--- storage_faq [2014/10/08 10:20] – updated links to terms of service sean
+++ storage_faq [2017/11/22 11:39] – bwiernik
@@ Line 18: / Line 18: @@
 ====How can I upgrade to a larger storage plan?====
-If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to extend the term of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your purchase to extend your new subscription term. ($70 ÷ $60) * 12 months = 14 months.//
+If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//
 ====Can I cancel my subscription?====
 If you opted to renew your subscription automatically, you can cancel your next renewal by visiting your [[/settings/storage|storage settings]]. As stated in the [[terms/terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according to individual usage patterns.
+====Why did you renew my subscription without my permission?====
+When you purchase a storage subscription, it defaults to automatically renewing when your subscription expires. You can cancel that automatic renewal at any time from the same form used to purchase a subscription. Users are emailed prior to any renewal charge being made to ensure renewal is still the desired action.