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| ru:getting_help [2010/04/18 13:26] – created yaroslav | ru:getting_help [Unknown date] (current) – removed - external edit (Unknown date) 127.0.0.1 |
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| ===Нужна помощь?=== | |
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| Есть большая вероятность, что кто-то уже задавал интересующий Вас вопрос. | |
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| Чтобы помочь Вам быстро разобраться с Вашими затруднениями, сообщество Zotero разработало набор шагов, необходимых для разрешения вопросов. Пожалуйста, следуйте нижеследующим пяти шагам. | |
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| ===Шаг 1: Проверьте версию Zotero, установленную у Вас=== | |
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| Последняя версия всегда обозначена на [[/|домашней странице Zotero]]. | |
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| Вы можете проверить текущую версию Zoterо выбрав "О Zotero" в меню Действия ({{cog.png?nolink|gear icon}}) в панели Zotero или выбрав Дополнения в меню Инструменты в Firefox и найдя Zotero во вкладке Расширения. | |
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| Если Вы пользуетесь не последней версией, то Вам надо обновить ее до последней, нажав кнопку Скачать на домашней странице, так как Ваша проблема уже может быть решена в новой версии. | |
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| ===Step Two: Read up on common questions and issues=== | |
| If something in Zotero appears not to be working correctly, first check the [[Known Issues]] page. The following dedicated troubleshooting pages may also be helpful: | |
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| * [[zotero_data|Zotero Data Issues]] | |
| * [[troubleshooting translator issues|Site Translator Issues]] | |
| * [[word processor plugin troubleshooting|Word Processor Plugin Issues]] | |
| * [[:kb/changes_not_syncing|Data Not Syncing]] | |
| * [[:kb/files_not_syncing|Files Not Syncing]] | |
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| If you have a question that isn't addressed on the troubleshooting pages, review the [[Frequently Asked Questions]] for answers to common queries. | |
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| ===Step Three: Search through the documentation=== | |
| If your question is still unresolved, search through all of Zotero's documentation. You can use the search box at the top of every documentation page or the search box right here. | |
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| <HTML> | |
| <form action="/support/" accept-charset="utf-8" class="search" id="dw__search"><div class="no"><input type="hidden" name="do" value="search" /><input type="text" id="qsearch__in" accesskey="f" name="id" class="edit" title="[ALT+F]" /><input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"></div></div></form> | |
| </HTML> | |
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| ===Step Four: Search through the forums=== | |
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| If searching through Zotero's documentation fails to resolve your issue, search through Zotero's forums. Try several searches with related keywords. | |
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| <HTML> | |
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| <form id="SearchComments" method="get" action="http://forums.zotero.org/search/"> | |
| <div> | |
| <input type="hidden" name="PostBackAction" value="Search" /> | |
| <input type="hidden" name="Advanced" value="1" /> | |
| <input type="hidden" name="Type" value="Comments" /> | |
| </div> | |
| <input id="txtCommentKeywords" type="text" name="Keywords" value="" class="SearchInput AdvancedSearchInput" /> | |
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| <input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"> </form> </div> | |
| </HTML> | |
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| ===Step Five: Post a message to the forums=== | |
| If you have searched through the documentation and forums but simply cannot find an answer to your question, the next step is to post a message to the [[http://forums.zotero.org/categories/|Zotero Forums]]. Zotero's developers as well as many advanced Zotero community members read and respond to forum posts. By asking questions in the forums you access the broader experience of the Zotero community and also make solutions publicly available for other users who may have the same questions. If you are reporting a bug, please follow the [[reporting bugs|bug reporting procedures]]. | |
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