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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision |
| reporting_problems [2020/04/01 01:54] – dstillman | reporting_problems [2020/08/12 13:21] – [Reporting Startup Errors] dstillman |
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| >4. Drag an item to another collection. | >4. Drag an item to another collection. |
| > | > |
| >Zotero displays the message 'An error has occurred. Please restart Zotero.' in the middle pane. | >Zotero displays the message "An error has occurred. Please restart Zotero." in the middle pane. |
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| === Bad: === | === Bad: === |
| === Alternative: Error Console === | === Alternative: Error Console === |
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| If the above steps don't work, repeat the steps above, replacing "-ZoteroDebug" with "-jsconsole". Zotero should open with a separate Error Console window showing errors that have occurred. Right-click on any lines with a pink background, select Copy, and paste them into your forums post. | If the above steps don't work, repeat the steps above, try replacing "-ZoteroDebug" with "-jsconsole". Zotero should open with a separate Error Console window showing errors that have occurred. Right-click on any lines with a pink background, select Copy, and paste them into your forums post. |
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| | === Alternative: Logging to the Terminal === |
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| | If Zotero is crashing, such that the debug window opened by ''-ZoteroDebug'' closes as well, you can [[debug_output#logging_to_a_terminal_window|log to a terminal window]] instead. Upload the debug output somewhere and provide a link in your forums thread or email the output to support@zotero.org with a link to your forums thread. |
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