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reporting_problems [2020/04/01 01:54] – dstillman | reporting_problems [2021/06/14 23:50] – [1. Provide a Report ID] dstillman | ||
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If you are unable to provide a Report ID, be sure to include your [[kb:zotero version|Zotero version]], Zotero Connector version, browser, and operating system in your forum post. | If you are unable to provide a Report ID, be sure to include your [[kb:zotero version|Zotero version]], Zotero Connector version, browser, and operating system in your forum post. | ||
+ | === Zotero for iOS === | ||
+ | |||
+ | Providing a Report ID isn't currently possible on iOS. | ||
==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
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If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | ||
- | Post a message to the forums with the follow | + | Post a message to the forums with the following |
- | - The exact steps you took to reproduce the problem — or, if you're unable to, a what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on | + | - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on |
- What happened, including **include exact error messages** or other relevant text that you see on the screen | - What happened, including **include exact error messages** or other relevant text that you see on the screen | ||
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
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>Report ID: 1892199645 | >Report ID: 1892199645 | ||
> | > | ||
- | >When I drag an item from the Unfiled Items into another collection while a tag is selected in the bottom left, Zotero tells me it has to be restarted. | + | >When I drag an item from the Unfiled Items collection |
> | > | ||
>Steps to reproduce: | >Steps to reproduce: | ||
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>4. Drag an item to another collection. | >4. Drag an item to another collection. | ||
> | > | ||
- | >Zotero displays the message | + | >Zotero displays the message |
=== Bad: === | === Bad: === | ||
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=== Alternative: | === Alternative: | ||
- | If the above steps don't work, repeat the steps above, replacing " | + | If the above steps don't work, repeat the steps above, |
+ | |||
+ | === Alternative: | ||
+ | If Zotero is crashing, such that the debug window opened by '' |