Differences

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--- reporting_problems [2020/04/01 01:54] – dstillman
+++ reporting_problems [2020/08/12 13:21] – [Reporting Startup Errors] dstillman
@@ Line 35: / Line 35: @@
 Post a message to the forums with the follow info:
-  - The exact steps you took to reproduce the problem — or, if you're unable to, a what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on
+  - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on
   - What happened, including **include exact error messages** or other relevant text that you see on the screen
   - What you expected to happen (unless you're reporting a clear error message)
@@ Line 56: / Line 56: @@
 >4. Drag an item to another collection.
 >
->Zotero displays the message 'An error has occurred. Please restart Zotero.' in the middle pane.
+>Zotero displays the message "An error has occurred. Please restart Zotero." in the middle pane.
 === Bad: ===
@@ Line 109: / Line 109: @@
 === Alternative: Error Console ===
-If the above steps don't work, repeat the steps above, replacing "-ZoteroDebug" with "-jsconsole". Zotero should open with a separate Error Console window showing errors that have occurred. Right-click on any lines with a pink background, select Copy, and paste them into your forums post.
+If the above steps don't work, repeat the steps above, try replacing "-ZoteroDebug" with "-jsconsole". Zotero should open with a separate Error Console window showing errors that have occurred. Right-click on any lines with a pink background, select Copy, and paste them into your forums post.
+=== Alternative: Logging to the Terminal ===
+If Zotero is crashing, such that the debug window opened by ''-ZoteroDebug'' closes as well, you can [[debug_output#logging_to_a_terminal_window|log to a terminal window]] instead. Upload the debug output somewhere and provide a link in your forums thread or email the output to support@zotero.org with a link to your forums thread.