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reporting_problems [2020/04/01 01:53] – dstillman | reporting_problems [2020/04/01 01:57] – [Reporting Zotero Problems] dstillman | ||
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==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
- | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly | + | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, there' |
If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | ||
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Post a message to the forums with the follow info: | Post a message to the forums with the follow info: | ||
- | - The exact steps you took to reproduce the problem — or, if you're unable to, a what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on | + | - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on |
- What happened, including **include exact error messages** or other relevant text that you see on the screen | - What happened, including **include exact error messages** or other relevant text that you see on the screen | ||
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
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>4. Drag an item to another collection. | >4. Drag an item to another collection. | ||
> | > | ||
- | >Zotero displays the message | + | >Zotero displays the message |
=== Bad: === | === Bad: === |