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reporting_problems [2020/04/01 01:53]
dstillman
reporting_problems [2020/04/01 01:57]
dstillman [Reporting Zotero Problems]
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 ==== 2. Provide Steps to Reproduce ==== ==== 2. Provide Steps to Reproduce ====
  
-The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly ​fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred.+The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, there'​s a very good chance ​we can fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred.
  
 If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred.
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 Post a message to the forums with the follow info: Post a message to the forums with the follow info:
  
-  - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on+  - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on
   - What happened, including **include exact error messages** or other relevant text that you see on the screen   - What happened, including **include exact error messages** or other relevant text that you see on the screen
   - What you expected to happen (unless you're reporting a clear error message)   - What you expected to happen (unless you're reporting a clear error message)
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 >4. Drag an item to another collection. >4. Drag an item to another collection.
 > >
->Zotero displays the message ​'An error has occurred. Please restart Zotero.' ​in the middle pane.+>Zotero displays the message ​"An error has occurred. Please restart Zotero." ​in the middle pane.
  
 === Bad: === === Bad: ===
reporting_problems.txt · Last modified: 2020/09/01 13:47 by dstillman