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reporting_problems [2019/12/05 21:49] – dstillman | reporting_problems [2024/03/29 04:29] – [2. Provide Steps to Reproduce] dstillman | ||
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If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | ||
- | === Zotero | + | **Alternative: |
- | If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | + | |
- | * **Chrome:** Right-click on the "Save to Zotero" | + | === Zotero |
+ | |||
+ | If you're experiencing a problem | ||
+ | |||
+ | * **Chrome:** Right-click on the "Save to Zotero" | ||
* **Safari:** Right-click anywhere on a webpage and select " | * **Safari:** Right-click anywhere on a webpage and select " | ||
* **Firefox: | * **Firefox: | ||
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If you are unable to provide a Report ID, be sure to include your [[kb:zotero version|Zotero version]], Zotero Connector version, browser, and operating system in your forum post. | If you are unable to provide a Report ID, be sure to include your [[kb:zotero version|Zotero version]], Zotero Connector version, browser, and operating system in your forum post. | ||
+ | === Zotero for iOS === | ||
+ | |||
+ | Providing a Report ID isn't currently possible on iOS, but you can provide a [[debug_output# | ||
==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
- | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly | + | In addition |
- | If you're not able to reproduce | + | Post a message |
- | Post a message to the forums with the follow info: | + | |
- | + | - What happened, including **exact error messages** or other relevant text that you see on the screen | |
- | | + | |
- | - What happened, including **include | + | |
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
+ | |||
+ | Note that, after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred. | ||
=== Bad: === | === Bad: === | ||
- | >Zotero keeps crashing while I'm using it! HELP! | + | >I can't add unfiled items to a collection after selecting a tag. Does anyone know how to fix this? |
=== Good: === | === Good: === | ||
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>Report ID: 1892199645 | >Report ID: 1892199645 | ||
> | > | ||
- | >When I drag an item from the Unfiled Items into another collection while a tag is selected in the bottom left, Zotero tells me it has to be restarted. | + | >When I drag an item from the Unfiled Items collection |
> | > | ||
>Steps to reproduce: | >Steps to reproduce: | ||
> | > | ||
>1. Start Zotero. | >1. Start Zotero. | ||
- | >2. Click on " | + | >2. In My Library, click the New Item menu and select Book. |
- | >3. Click on a tag in the tag selector. | + | >3. With the new item selected, add the tag " |
- | >4. Drag an item to another collection. | + | >4. Click on " |
+ | >5. Click on " | ||
+ | >6. Drag the item from the middle pane to another collection. | ||
> | > | ||
- | >Zotero displays the message | + | >Zotero displays the message |
=== Bad: === | === Bad: === | ||
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>Steps to reproduce: | >Steps to reproduce: | ||
> | > | ||
- | >1. Click the leftmost toolbar | + | >1. Click the "New Item" |
>2. Open the " | >2. Open the " | ||
> | > | ||
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- Go to the Terminal menu and open Preferences. In Settings-> | - Go to the Terminal menu and open Preferences. In Settings-> | ||
- Paste the following into the terminal and hit return. < | - Paste the following into the terminal and hit return. < | ||
+ | |||
+ | If you can't select the logging window, you can press Cmd-` (backtick, above Tab) to cycle between windows until it's selected. | ||
== Windows == | == Windows == | ||
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== Linux == | == Linux == | ||
- | * From a terminal window, run ' | + | * From a terminal window, run '' |
\\ | \\ | ||
3a. If you used " | 3a. If you used " | ||
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=== Alternative: | === Alternative: | ||
- | If the above steps don't work, repeat the steps above, replacing | + | If the above steps don't work, repeat the steps above, |
+ | |||
+ | === Alternative: | ||
+ | If Zotero is crashing, such that the debug window opened by '' |