Differences
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reporting_problems [2019/12/05 21:49] – dstillman | reporting_problems [2020/04/01 01:54] – dstillman | ||
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If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | ||
- | === Zotero | + | === Zotero |
- | If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | + | |
+ | If you're experiencing a problem | ||
* **Chrome:** Right-click on the "Save to Zotero" | * **Chrome:** Right-click on the "Save to Zotero" | ||
* **Safari:** Right-click anywhere on a webpage and select " | * **Safari:** Right-click anywhere on a webpage and select " | ||
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==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
- | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly | + | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, there' |
If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. |