Differences

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--- reporting_problems [2018/10/20 00:00] – dstillman
+++ reporting_problems [2019/11/29 18:33] – [Reporting Zotero Problems] dstillman
@@ Line 1: / Line 1: @@
 ====== Reporting Zotero Problems ======
-Is something in Zotero not working correctly for you? Here's how you can provide feedback that will allow others to help you most effectively.
+Is something in Zotero not working correctly for you? Here's the information you'll need to provide in the [[/forum|Zotero Forums]] to allow Zotero developers and others to help you most effectively.
 ** Please provide both #1 and #2 listed below. **
@@ Line 27: / Line 27: @@
 ==== 2. Provide Steps to Reproduce ====
-The most important thing you can do to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred.
+The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred.
+If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred.
 Post a message to the forums with the follow info:
-  - The exact steps you took to reproduce the problem (or, if you're unable to, a what you were doing when the problem first occurred), including, in order, any buttons or other interface elements that you clicked on
+  - The exact steps you took to reproduce the problem — or, if you're unable to, a what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on
   - What happened, including **include exact error messages** or other relevant text that you see on the screen
   - What you expected to happen (unless you're reporting a clear error message)