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reporting_problems [2018/04/06 17:54] – [Reporting Startup Errors] dstillman | reporting_problems [2020/04/01 01:57] – [Reporting Zotero Problems] dstillman | ||
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====== Reporting Zotero Problems ====== | ====== Reporting Zotero Problems ====== | ||
- | Is something in Zotero not working correctly for you? Here' | + | Is something in Zotero not working correctly for you? Here' |
** Please provide both #1 and #2 listed below. ** | ** Please provide both #1 and #2 listed below. ** | ||
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If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select " | If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select " | ||
- | In the window that pops up, submit the error report, and then copy the Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up. | + | In the window that pops up, submit the error report, and then copy the numeric |
If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | ||
- | === Zotero | + | === Zotero |
- | If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | + | |
- | * **Chrome:** type %%chrome:// | + | If you're experiencing a problem |
- | * **Safari: | + | |
- | * **Firefox: | + | * **Chrome: |
+ | * **Safari: | ||
+ | * **Firefox: | ||
In the Report Errors section, click " | In the Report Errors section, click " | ||
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==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
- | The most important thing you can do to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly | + | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, there' |
+ | |||
+ | If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | ||
Post a message to the forums with the follow info: | Post a message to the forums with the follow info: | ||
- | - The exact steps you took to reproduce the problem | + | - The exact steps you took to reproduce the problem |
- What happened, including **include exact error messages** or other relevant text that you see on the screen | - What happened, including **include exact error messages** or other relevant text that you see on the screen | ||
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
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>4. Drag an item to another collection. | >4. Drag an item to another collection. | ||
> | > | ||
- | >Zotero displays the message | + | >Zotero displays the message |
=== Bad: === | === Bad: === |