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reporting_problems [2018/03/13 01:27] – dstillman | reporting_problems [2019/11/29 18:33] – [Reporting Zotero Problems] dstillman | ||
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====== Reporting Zotero Problems ====== | ====== Reporting Zotero Problems ====== | ||
- | Is something in Zotero not working correctly for you? Here' | + | Is something in Zotero not working correctly for you? Here' |
** Please provide both #1 and #2 listed below. ** | ** Please provide both #1 and #2 listed below. ** | ||
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=== Zotero Connectors === | === Zotero Connectors === | ||
If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | ||
- | * **Chrome:** type %%chrome:// | + | * **Chrome: |
- | * **Safari: | + | * **Safari: |
- | * **Firefox: | + | * **Firefox: |
In the Report Errors section, click " | In the Report Errors section, click " | ||
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==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
- | The most important thing you can do to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred. | + | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before |
+ | |||
+ | If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | ||
Post a message to the forums with the follow info: | Post a message to the forums with the follow info: | ||
- | - The exact steps you took to reproduce the problem | + | - The exact steps you took to reproduce the problem |
- What happened, including **include exact error messages** or other relevant text that you see on the screen | - What happened, including **include exact error messages** or other relevant text that you see on the screen | ||
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
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2a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…" | 2a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…" | ||
- | 2b. If you can't access the Help menu, start Zotero via the command line. The steps for that depend on your platform: | + | 2b. If you can't access the Help menu, or if the problem doesn' |
== macOS == | == macOS == |