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reporting_problems [2017/11/22 12:37] – [Reporting Startup Errors] dstillman | reporting_problems [2018/10/20 00:00] – dstillman | ||
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+ | ====== Reporting Zotero Problems ====== | ||
+ | |||
Is something in Zotero not working correctly for you? Here's how you can provide feedback that will allow others to help you most effectively. | Is something in Zotero not working correctly for you? Here's how you can provide feedback that will allow others to help you most effectively. | ||
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=== Zotero Connectors === | === Zotero Connectors === | ||
If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | ||
- | * **Chrome:** type %%chrome:// | + | * **Chrome: |
- | * **Safari: | + | * **Safari: |
- | * **Firefox: | + | * **Firefox: |
In the Report Errors section, click " | In the Report Errors section, click " | ||
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> | > | ||
>I expected to see "Web Page" in this menu. I see " | >I expected to see "Web Page" in this menu. I see " | ||
+ | |||
===== Reporting Startup Errors ===== | ===== Reporting Startup Errors ===== | ||
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2a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…" | 2a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…" | ||
- | 2b. If you can't access the Help menu, start Zotero via the command line. The steps for that depend on your platform: | + | 2b. If you can't access the Help menu, or if the problem doesn' |
== macOS == | == macOS == |