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reporting_problems [2017/11/22 12:37] – [Reporting Startup Errors] dstillmanreporting_problems [2018/10/19 23:58] – dstillman
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 +====== Reporting Zotero Problems ======
 +
 Is something in Zotero not working correctly for you? Here's how you can provide feedback that will allow others to help you most effectively. Is something in Zotero not working correctly for you? Here's how you can provide feedback that will allow others to help you most effectively.
  
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 === Zotero Connectors === === Zotero Connectors ===
 If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences:
-  * **Chrome:** type %%chrome://extensions%% into the address bar, press return, and click the "Options" link underneath "Zotero Connector." +  * **Chrome:** Type %%chrome://extensions%% into the address bar, press Enter, click "Details" under Zotero Connector, and then click "Extension options". 
-  * **Safari:** right-click anywhere on a webpage and select "Zotero Preferences..." +  * **Safari:** Right-click anywhere on a webpage and select "Zotero Preferences..." 
-  * **Firefox:** type about:addons into the address bar, press return, and click the “Preferences” button next to the entry for “Zotero Connector”. Click on the "Advanced" Tab.+  * **Firefox:** Type about:addons into the address bar, press return, and click the “Preferences” button next to the entry for “Zotero Connector”. Click on the "Advanced" Tab.
  
 In the Report Errors section, click "Submit Report". A dialog box should pop up containing a Report ID. Post the Report ID to the Zotero Forums. In the Report Errors section, click "Submit Report". A dialog box should pop up containing a Report ID. Post the Report ID to the Zotero Forums.
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 > >
 >I expected to see "Web Page" in this menu. I see "Artwork", "Audio Recording", "Bill", etc., but nothing about adding a web page. How can I add a web page? >I expected to see "Web Page" in this menu. I see "Artwork", "Audio Recording", "Bill", etc., but nothing about adding a web page. How can I add a web page?
 +
 ===== Reporting Startup Errors ===== ===== Reporting Startup Errors =====
  
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 2a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…". 2a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…".
  
-2b. If you can't access the Help menu, start Zotero via the command line. The steps for that depend on your platform:+2b. If you can't access the Help menu, or if the problem doesn't occur during a restart, start Zotero via the command line. The steps for that depend on your platform:
  
 == macOS == == macOS ==
reporting_problems.txt · Last modified: 2024/04/21 00:16 by dstillman