Differences

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--- reporting_problems [2017/11/13 17:22] – dstillman
+++ reporting_problems [2018/03/13 01:27] – dstillman
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+====== Reporting Zotero Problems ======
 Is something in Zotero not working correctly for you? Here's how you can provide feedback that will allow others to help you most effectively.
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 >
 >I expected to see "Web Page" in this menu. I see "Artwork", "Audio Recording", "Bill", etc., but nothing about adding a web page. How can I add a web page?
 ===== Reporting Startup Errors =====
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 . First, be sure you've tried restarting your computer. Many startup errors will go away after a computer restart.
-. Start Zotero via the command line. The steps for that depend on your platform:
+a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…".
+b. If you can't access the Help menu, start Zotero via the command line. The steps for that depend on your platform:
 == macOS ==
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   * From a terminal window, run './zotero -ZoteroDebug' within the Zotero program directory.
 \\
-. Zotero should start with a separate debug output window. Once it has stopped logging activity, click "Submit…" in the top section, click the clipboard icon to copy the Debug ID to the clipboard, and then paste the Debug ID into your forums post.
+a. If you used "Restart with Logging Enabled…", you should be able to return to the Help menu, submit the output, and copy the given Debug ID to your forums post.
+b. If you used the command line, Zotero should start with a separate debug output window. Once it has stopped logging activity, click "Submit…" in the top section, click the clipboard icon to copy the Debug ID to the clipboard, and then paste the Debug ID into your forums post.
 === Alternative: Error Console ===