Upgrade StorageDifferences
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| reporting_problems [2017/11/13 17:22] – dstillman | reporting_problems [2017/11/22 12:37] – [Reporting Startup Errors] dstillman | ||
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| 1. First, be sure you've tried restarting your computer. Many startup errors will go away after a computer restart. | 1. First, be sure you've tried restarting your computer. Many startup errors will go away after a computer restart. | ||
| - | 2. Start Zotero via the command line. The steps for that depend on your platform: | + | 2a. If you're able to access the Zotero Help menu, go to "Help -> Debug Output Logging -> Restart with Logged Enabled…" |
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| + | 2b. If you can't access the Help menu, start Zotero via the command line. The steps for that depend on your platform: | ||
| == macOS == | == macOS == | ||
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| * From a terminal window, run ' | * From a terminal window, run ' | ||
| \\ | \\ | ||
| - | 3. Zotero should start with a separate debug output window. Once it has stopped logging activity, click " | + | 3a. If you used " |
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| + | 3b. If you used the command line, Zotero should start with a separate debug output window. Once it has stopped logging activity, click " | ||
| === Alternative: | === Alternative: | ||