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| kb:files_not_syncing [2024/02/29 19:29] – dstillman | kb:files_not_syncing [2024/03/21 07:39] (current) – [Short Answer] dstillman |
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| You may have just reached your [[/settings/storage|Zotero Storage quota]], preventing additional files from being synced. If you added a subscription recently, syncing the device where you added the file will allow the file to be uploaded and make it available to other devices. | You may have just reached your [[/settings/storage|Zotero Storage quota]], preventing additional files from being synced. If you added a subscription recently, syncing the device where you added the file will allow the file to be uploaded and make it available to other devices. |
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| If the file can't be opened in the online library, **any device where you can't open the file is irrelevant**. | If the file can't be opened in the online library (or isn't on your WebDAV server), **any device where you can't open the file is irrelevant**. |
| ==== Long Answer ==== | ==== Long Answer ==== |
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| Follow these steps to diagnose and fix the problem: | Follow these steps to diagnose and fix the problem: |
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| - Make sure the attachment file is accessible from Zotero on at least one of your devices. We'll refer to the device that has the file as Device A and the device that doesn't as Device B. | - Make sure the attachment file can be opened from Zotero on at least one of your devices. We'll refer to the device that has the file as Device A and the device that doesn't as Device B. |
| - If Device A is a computer and this is a personal library, make sure the attachment is stored within your [[:zotero_data|Zotero data directory]], not linked to a location elsewhere on your disk. Zotero syncs [[:attaching_files#stored_files_and_linked_files|stored files]]; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon. You can use Tools → Manage Attachments → Convert Linked Files to Stored Files to make the files syncable. (All files in a group are stored files.) | - If Device A is a computer and this is a personal library, make sure the attachment is stored within your [[:zotero_data|Zotero data directory]], not linked to a location elsewhere on your disk. Zotero syncs [[:attaching_files#stored_files_and_linked_files|stored files]]; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon. You can use Tools → Manage Attachments → Convert Linked Files to Stored Files to make the files syncable. (All files in a group are stored files.) |
| - Make sure the device is syncing properly: | - Make sure the device is syncing properly: |
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