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| kb:files_not_syncing [2024/02/29 19:29] – [Short Answer] dstillman | kb:files_not_syncing [2024/03/21 07:39] (current) – [Short Answer] dstillman |
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| You may have just reached your [[/settings/storage|Zotero Storage quota]], preventing additional files from being synced. If you added a subscription recently, syncing the device where you added the file will allow the file to be uploaded and make it available to other devices. | You may have just reached your [[/settings/storage|Zotero Storage quota]], preventing additional files from being synced. If you added a subscription recently, syncing the device where you added the file will allow the file to be uploaded and make it available to other devices. |
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| If the file can't be opened in the online library, **any device where you can't open the file is irrelevant**. | If the file can't be opened in the online library (or isn't on your WebDAV server), **any device where you can't open the file is irrelevant**. |
| ==== Long Answer ==== | ==== Long Answer ==== |
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| If you're unable to open a file in Zotero, [[:sync#file_syncing|file syncing]] may not be set up or working properly on one of your devices, or you may have reached your online file storage quota. You may see one of the following errors: | If you're unable to open a file in Zotero, it was almost certainly never uploaded to Zotero servers. [[:sync#file_syncing|File syncing]] may not be set up or working properly on one of your devices, or you may have reached your online file storage quota. You may see one of the following errors: |
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| * Desktop: //"The attached file could not be found at the following path. It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to or from zotero.org."// | * Desktop: //"The attached file could not be found at the following path. It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to or from zotero.org."// |
| Follow these steps to diagnose and fix the problem: | Follow these steps to diagnose and fix the problem: |
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| - Make sure the attachment file is accessible from Zotero on at least one of your devices. We'll refer to the device that has the file as Device A and the device that doesn't as Device B. | - Make sure the attachment file can be opened from Zotero on at least one of your devices. We'll refer to the device that has the file as Device A and the device that doesn't as Device B. |
| - If Device A is a computer and this is a personal library, make sure the attachment is stored within your [[:zotero_data|Zotero data directory]], not linked to a location elsewhere on your disk. Zotero syncs [[:attaching_files#stored_files_and_linked_files|stored files]]; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon. You can use Tools → Manage Attachments → Convert Linked Files to Stored Files to make the files syncable. (All files in a group are stored files.) | - If Device A is a computer and this is a personal library, make sure the attachment is stored within your [[:zotero_data|Zotero data directory]], not linked to a location elsewhere on your disk. Zotero syncs [[:attaching_files#stored_files_and_linked_files|stored files]]; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon. You can use Tools → Manage Attachments → Convert Linked Files to Stored Files to make the files syncable. (All files in a group are stored files.) |
| - Make sure the device is syncing properly: | - Make sure the device is syncing properly: |
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