Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
kb:files_not_syncing [2023/03/26 23:22] – [Short Answer] dstillman | kb:files_not_syncing [2024/03/21 07:39] (current) – [Short Answer] dstillman | ||
---|---|---|---|
Line 3: | Line 3: | ||
==== Short Answer ==== | ==== Short Answer ==== | ||
- | Sync **the device where you added the file** | + | Sync the device |
+ | You may have just reached your [[/ | ||
+ | |||
+ | If the file can't be opened in the online library (or isn't on your WebDAV server), **any device where you can't open the file is irrelevant**. | ||
==== Long Answer ==== | ==== Long Answer ==== | ||
- | If you're unable to open a file in Zotero, [[: | + | If you're unable to open a file in Zotero, |
* Desktop: //"The attached file could not be found at the following path. It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to or from zotero.org."// | * Desktop: //"The attached file could not be found at the following path. It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to or from zotero.org."// | ||
Line 14: | Line 17: | ||
Follow these steps to diagnose and fix the problem: | Follow these steps to diagnose and fix the problem: | ||
- | - Make sure the attachment file is accessible | + | - Make sure the attachment file can be opened |
- | - If Device A is a computer, make sure the attachment is stored within your [[: | + | - If Device A is a computer |
- Make sure the device is syncing properly: | - Make sure the device is syncing properly: | ||
- | * If Device A is a computer, check that file syncing is enabled in the Sync pane of the preferences, | + | * If Device A is a computer, check that file syncing is enabled in the Sync pane of the preferences, |
* If Device A is an iPad or iPhone, pull down on the items list and check whether you're getting a sync error in the bottom left. Tap on the sync error for more information. If you need help, please post to the [[/ | * If Device A is an iPad or iPhone, pull down on the items list and check whether you're getting a sync error in the bottom left. Tap on the sync error for more information. If you need help, please post to the [[/ | ||
- If you're not getting a sync error on Device A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[: | - If you're not getting a sync error on Device A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[: | ||
* **Zotero Storage:** Check to see if the attachment file can be opened from your library on zotero.org. Attachment files will be directly viewable if they have been uploaded — the presence of an attachment item isn't an indication that the file itself has been uploaded. If you're using a group, the group must have File Editing enabled in its settings on zotero.org, which isn't possible for Public, Open Membership groups. | * **Zotero Storage:** Check to see if the attachment file can be opened from your library on zotero.org. Attachment files will be directly viewable if they have been uploaded — the presence of an attachment item isn't an indication that the file itself has been uploaded. If you're using a group, the group must have File Editing enabled in its settings on zotero.org, which isn't possible for Public, Open Membership groups. | ||
* **WebDAV:** If Device A is a computer, right-click on the item and choose Show File to reveal the file in the OS file manager (Finder on macOS, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as ' | * **WebDAV:** If Device A is a computer, right-click on the item and choose Show File to reveal the file in the OS file manager (Finder on macOS, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as ' | ||
- | - If Device A is a computer, the file hasn't been uploaded correctly, and syncing completes without a sync error, go to the Sync → Reset pane of the Zotero preferences on Computer A and select Reset File Sync History for the library in question. (**Do not** use any other options in the Reset pane.) Resetting file sync history shouldn' | + | - If Device A is a computer, the file hasn't been uploaded correctly, and syncing completes without a sync error, go to the Sync → Reset pane of the Zotero preferences on Computer A and select Reset File Sync History for the library in question. (**Do not** use any other options in the Reset pane.) Resetting file sync history shouldn' |
- If the file has been uploaded, check to see if it is available on Device B. If not, there may be a problem on that device. Check the file sync settings on that device to confirm that they match the settings on Device A. For example, if one device is set to use Zotero Storage and another is set to use WebDAV, or if they' | - If the file has been uploaded, check to see if it is available on Device B. If not, there may be a problem on that device. Check the file sync settings on that device to confirm that they match the settings on Device A. For example, if one device is set to use Zotero Storage and another is set to use WebDAV, or if they' | ||
- Sync Device B and check if there' | - Sync Device B and check if there' |