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kb:changes_not_syncing [2023/10/13 09:33] dstillmankb:changes_not_syncing [2024/04/10 08:29] (current) dstillman
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 == 1) Looking in the wrong place == == 1) Looking in the wrong place ==
-In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in the Zotero desktop app, click the bar at the left edge of the window to show it, or go to View → Layout and make sure Collections Pane is checked. If you don't see your collections listed in the left-hand pane, make sure the library is expanded by clicking the arrow or plus sign next to the library. 
  
-== 2) Sync process hasn'completed ==+In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in the Zotero desktop app, click the bar at the left edge of the window to show it, or go to View → Layout and make sure Collections Pane is checked. If you don't see your collections listed in the left-hand pane, make sure the library is expanded by clicking the arrow or plus sign next to the library. If you see different number of items in a collection, make sure you're not just using a different setting for View → Show Items from Subcollections. 
 + 
 +== 2) The right device hasn'fully synced ==
 If you're sure you're looking in the right place, check to see whether the data in question has [[:sync|synced]] to the [[/mylibrary|online library]] on this site. If you don't see the data in the online library, the problem is on the device where the data originated, and any other device is irrelevant. If the data appears in the online library, the problem is solely on the device where you don't see the data. If the problematic device is a computer, check the sync icon in the Zotero app. If it's still spinning, the sync process hasn't yet completed. Hover over the sync icon to see the current status. If you're sure you're looking in the right place, check to see whether the data in question has [[:sync|synced]] to the [[/mylibrary|online library]] on this site. If you don't see the data in the online library, the problem is on the device where the data originated, and any other device is irrelevant. If the data appears in the online library, the problem is solely on the device where you don't see the data. If the problematic device is a computer, check the sync icon in the Zotero app. If it's still spinning, the sync process hasn't yet completed. Hover over the sync icon to see the current status.
  
kb/changes_not_syncing.1697203984.txt.gz · Last modified: 2023/10/13 09:33 by dstillman