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kb:changes_not_syncing [2022/04/29 16:43] – dstillman | kb:changes_not_syncing [2024/04/10 08:29] (current) – dstillman | ||
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===== Why aren't changes I make syncing between multiple devices and/or zotero.org? ===== | ===== Why aren't changes I make syncing between multiple devices and/or zotero.org? ===== | ||
+ | |||
+ | //This page covers problems with data syncing. For problems with file syncing, see [[Files Not Syncing]].// | ||
== 1) Looking in the wrong place == | == 1) Looking in the wrong place == | ||
- | In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in the Zotero desktop app, click the bar at the left edge of the window to show it, or go to View → Layout and make sure Collections Pane is checked. If you don't see your collections listed in the left-hand pane, make sure the library is expanded by clicking the arrow or plus sign next to the library. | ||
- | == 2) Sync process | + | In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in the Zotero desktop app, click the bar at the left edge of the window to show it, or go to View → Layout and make sure Collections Pane is checked. If you don't see your collections listed in the left-hand pane, make sure the library is expanded by clicking the arrow or plus sign next to the library. If you see different number of items in a collection, make sure you're not just using a different setting for View → Show Items from Subcollections. |
- | If you're sure you're looking in the right place, check to see whether the data in question has [[: | + | |
+ | == 2) The right device | ||
+ | If you're sure you're looking in the right place, check to see whether the data in question has [[: | ||
== 3) You've received a sync error == | == 3) You've received a sync error == | ||
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== 4) The library isn't set to sync == | == 4) The library isn't set to sync == | ||
- | In the Sync pane of the Zotero | + | In the [[preferences/ |
+ | |||
+ | == 5) You're syncing with the wrong account. == | ||
- | == 5) Check your Zotero account details == | + | Check the Sync pane of the app settings |
- | Check the [[preferences/ | + | |
== 6) Further troubleshooting == | == 6) Further troubleshooting == | ||
- | If you're still having trouble, post to the Zotero Forums (in your existing thread, if you have one) with a [[: | + | If you're still having trouble, post to the Zotero Forums (in your existing thread, if you have one) with a [[: |
{{tag>kb sync}} | {{tag>kb sync}} |