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kb:changes_not_syncing [2019/05/02 00:43]
dstillman
kb:changes_not_syncing [2019/06/27 05:43]
dstillman
Line 4: Line 4:
  
 == 1) Looking in the wrong place == == 1) Looking in the wrong place ==
-In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in Zotero, click the bar at the left edge of the window to show it. If you don't see your collections listed, make sure the library is expanded by clicking the arrow or plus sign next to the library. If a specific library isn't being synced, check that it's set to sync by clicking the "​Choose Libraries…"​ button in the [[preferences/​sync|Sync pane]] of the Zotero preferences. If you don't see a group on the Zotero website, make sure you're looking in the Groups tab at the top of the page.+In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in Zotero, click the bar at the left edge of the window to show it. If you don't see your collections listed, make sure the library is expanded by clicking the arrow or plus sign next to the library. If you don't see a group on the Zotero website, make sure you're looking in the Groups tab at the top of the page.
  
 == 2) Sync process hasn't completed == == 2) Sync process hasn't completed ==
-If you're sure you're looking in the right place, check to see whether the data in question has [[:​sync|synced]] to your online library on [[/​|zotero.org]]. If you don't see the data in the online library, the problem is on the computer where the data originated. Check the green sync icon in the Zotero ​pane on the relevant computer. If it's still spinning, the sync process hasn't yet completed. Hover over the sync icon to see the current status.+If you're sure you're looking in the right place, check to see whether the data in question has [[:​sync|synced]] to your online library on [[/​|zotero.org]]. If you don't see the data in the online library, the problem is on the computer where the data originated. Check the green sync icon in Zotero on the relevant computer. If it's still spinning, the sync process hasn't yet completed. Hover over the sync icon to see the current status.
  
 == 3) You've received a sync error == == 3) You've received a sync error ==
-If you see a red error icon to the left of the sync icon, an error has occurred during the sync. Click the icon to view the error. It may give you enough information to fix the problem yourself, or you can report it and post the [[:​reporting_problems|Report ID]] to the [[/​forum|Zotero ​forums]] for further assistance.+If you see a red error icon to the left of the sync icon, an error has occurred during the sync. Click the icon to view the error. It may give you enough information to fix the problem yourself, or you can report it and post the [[:​reporting_problems|Report ID]] to the [[/​forum|Zotero ​Forums]] for further assistance.
  
 == 4) The library isn't set to sync == == 4) The library isn't set to sync ==
  
-In the Sync pane of the preferences,​ click "​Choose Libraries…"​ and make sure that the library you're trying to sync has a checkmark next to it. If not, click in the Sync column to enable syncing for that library.+In the Sync pane of the Zotero ​preferences,​ click "​Choose Libraries…"​ and make sure that the library you're trying to sync has a checkmark next to it. If not, click in the Sync column to enable syncing for that library. All libraries are set to sync by default.
  
 == 5) Check your Zotero account details == == 5) Check your Zotero account details ==
kb/changes_not_syncing.txt · Last modified: 2019/06/27 05:43 by dstillman