Differences

This shows you the differences between two versions of the page.

--- kb:changes_not_syncing [2018/06/15 11:42] – dstillman
+++ kb:changes_not_syncing [2019/06/27 05:42] – dstillman
@@ Line 4: / Line 4: @@
 == 1) Looking in the wrong place ==
-In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in Zotero, click the bar at the left edge of the window to show it. If you don't see your collections listed, make sure the library is expanded by clicking the arrow or plus sign next to the library. If a specific library isn't being synced, check that it's set to sync by clicking the "Choose Libraries…" button in the [[preferences/sync|Sync pane]] of the Zotero preferences. If you don't see a group on the Zotero website, make sure you're looking in the Groups tab at the top of the page.
+In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in Zotero, click the bar at the left edge of the window to show it. If you don't see your collections listed, make sure the library is expanded by clicking the arrow or plus sign next to the library. If you don't see a group on the Zotero website, make sure you're looking in the Groups tab at the top of the page.
 == 2) Sync process hasn't completed ==
@@ Line 21: / Line 21: @@
 == 6) Further troubleshooting ==
-If you're still having trouble, post to the Zotero Forums with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero). It may be helpful to start debug output logging before making the change, since Zotero may sync automatically soon after.
+If you're still having trouble, post to the Zotero Forums with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero). If making a local change, start debug output logging before making the change and keep it going until the sync has ended.
 {{tag>kb sync}}