Differences

This shows you the differences between two versions of the page.

--- kb:changes_not_syncing [2018/02/15 01:23] – dstillman
+++ kb:changes_not_syncing [2019/06/27 05:42] – dstillman
@@ Line 4: / Line 4: @@
 == 1) Looking in the wrong place ==
-In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in Zotero, click the bar at the left edge of the window to show it. If you don't see your collections listed, make sure the library is expanded by clicking the arrow or plus sign next to the library. If a specific library isn't being synced, check that it's set to sync by clicking the "Choose Libraries…" button in the [[preferences/sync|Sync pane]] of the Zotero preferences. If you don't see a group on the Zotero website, make sure you're looking in the Groups tab at the top of the page.
+In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in Zotero, click the bar at the left edge of the window to show it. If you don't see your collections listed, make sure the library is expanded by clicking the arrow or plus sign next to the library. If you don't see a group on the Zotero website, make sure you're looking in the Groups tab at the top of the page.
 == 2) Sync process hasn't completed ==
@@ Line 12: / Line 12: @@
 If you see a red error icon to the left of the sync icon, an error has occurred during the sync. Click the icon to view the error. It may give you enough information to fix the problem yourself, or you can report it and post the [[:reporting_problems|Report ID]] to the [[/forum|Zotero forums]] for further assistance.
-== 4) Check your Zotero account details ==
+== 4) The library isn't set to sync ==
+In the Sync pane of the preferences, click "Choose Libraries…" and make sure that the library you're trying to sync has a checkmark next to it. If not, click in the Sync column to enable syncing for that library.
+== 5) Check your Zotero account details ==
 Check the [[preferences/sync|Sync pane]] of Zotero preferences to make sure you're using the same account you're using to log in to zotero.org and on each of your computers. If the problem is with a group, make sure the account is a member of that group on [[/groups|zotero.org]].
-== 5) Further troubleshooting ==
+== 6) Further troubleshooting ==
-If you're still having trouble, post to the Zotero Forums with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero). It may be helpful to start debug output logging before making the change, since Zotero may sync automatically soon after.
+If you're still having trouble, post to the Zotero Forums with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero). If making a local change, start debug output logging before making the change and keep it going until the sync has ended.
 {{tag>kb sync}}