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kb:addon_could_not_be_downloaded [2014/11/28 21:26] – dstillman | kb:addon_could_not_be_downloaded [2018/07/31 12:42] (current) – bwiernik | ||
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- | === "The add-on could not be downloaded because of a connection failure on www.zotero.org" === | + | **This article applies to the deprecated Zotero for Firefox (pre-Zotero 5.0) plugin. It no longer applies to the current versions of Zotero.** |
- | If you receive the above error when attempting to install the Zotero Firefox extension, something | + | === "The add-on could not be downloaded because of a connection failure on www.zotero.org." === |
- | == Quick Fix == | + | This message previously could appear when attempting to download Zotero Firefox extensions on systems or networks that intercepted secure (HTTPS) connections to zotero.org. We've since put a workaround in place that allows installations to take place over such connections. |
- | If the site certificate information points | + | Automatic updates will continue not to work over such connections, however. See [[Updates Not Detected]] |
- | == More Details == | + | {{tag>kb-obsolete zotero_for_firefox}} |
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- | To ensure the security and privacy of its users, Zotero requires all connections to be made over HTTPS, which ensures that you're connecting directly to a remote website and that your connection is encrypted. However, software installed on your system, or your network administrator, | + | |
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- | While such behavior is usually undetectable without manually inspecting certificate information, | + | |
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- | If the certificate information identifies your institution as the intercepting party, you'll need to speak to your network administrator and request that they stop intercepting your secure connections to websites, though it may be a condition of your use of the network. | + | |
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- | As a workaround to fixing your network connection, you can save the Zotero for Firefox XPI file to disk and then drag it into Firefox, but you won't receive future updates automatically. | + |