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kb:addon_could_not_be_downloaded [2014/11/28 01:41] – dstillman | kb:addon_could_not_be_downloaded [2018/07/31 12:42] (current) – bwiernik | ||
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- | === "The add-on could not be downloaded because of a connection failure on www.zotero.org" === | + | **This article applies to the deprecated Zotero for Firefox (pre-Zotero 5.0) plugin. It no longer applies to the current versions of Zotero.** |
- | If you receive the above error when attempting to install the Zotero Firefox extension, something | + | === "The add-on could not be downloaded because of a connection failure on www.zotero.org." === |
- | == More Details == | + | This message previously could appear when attempting to download Zotero Firefox extensions on systems or networks that intercepted secure (HTTPS) connections to zotero.org. We've since put a workaround in place that allows installations to take place over such connections. |
- | To ensure the security and privacy of its users, Zotero requires all connections | + | Automatic updates will continue not to work over such connections, |
- | While such behavior is usually undetectable without manually inspecting certificate information, | + | {{tag>kb-obsolete zotero_for_firefox}} |
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- | If the certificate information identifies your institution as the intercepting party, you'll need to speak to your network administrator and request that they stop intercepting your secure connections to websites, though it may be a condition of your use of the network. | + | |
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- | As a workaround to fixing your network connection, you can save the Zotero for Firefox XPI file to disk and then drag it into Firefox, but you won't receive future updates automatically. | + |