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kb:addon_could_not_be_downloaded [2014/11/26 15:03] – created dstillman | kb:addon_could_not_be_downloaded [2018/07/31 12:42] (current) – bwiernik | ||
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- | === "The add-on could not be downloaded because of a connection failure on www.zotero.org" === | + | **This article applies to the deprecated Zotero for Firefox (pre-Zotero 5.0) plugin. It no longer applies to the current versions of Zotero.** |
- | If you receive the above error when attempting to install the Zotero Firefox extension, something | + | === "The add-on could not be downloaded because of a connection failure on www.zotero.org." === |
- | To ensure the security and privacy of its users, | + | This message previously could appear when attempting to download |
- | While such behavior is usually undetectable without manually inspecting certificate information, Firefox provides additional protections when installing an add-on from a website with a strict security policy and rejects installation attempts when the connection isn't truly secure. To fix this, disable the SSL/ | + | Automatic updates will continue not to work over such connections, however. See [[Updates Not Detected]] for more details. |
- | If the certificate information identifies your institution as the intercepting party, you'll need to speak to your network administrator and request that they stop intercepting your secure connections to websites. | + | {{tag> |
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- | As a workaround to fixing your network connection, you can save the Zotero for Firefox XPI file to disk and then drag it into Firefox, but you won't receive automatic updates later. | + |