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getting_help [2021/07/22 07:15] – [Step 1: Update Zotero] dstillman | getting_help [2024/03/13 15:52] (current) – [Step 3: Post to the Zotero Forums (Really! It Works!)] fcheslack |
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=====Step 1: Update Zotero===== | =====Step 1: Update Zotero===== |
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[[installation#how_do_i_upgrade_to_a_new_version|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release. | [[installation#how_do_i_upgrade_to_a_new_version|Upgrade Zotero]] if you aren't running the [[changelog|latest version]], as your issue may have already been resolved in the most recent release. |
=====Step 2: Check the troubleshooting pages===== | =====Step 2: Check the troubleshooting pages===== |
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* [[:kb/files_not_syncing|Issues with file syncing]] | * [[:kb/files_not_syncing|Issues with file syncing]] |
* [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application) | * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application) |
===== Step 3: Post to the Zotero Forums ===== | ===== Step 3: Post to the Zotero Forums (Really! It Works!) ===== |
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If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support. | If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support directly from Zotero developers as well as long-time community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support. |
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In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists. | In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists. |
**Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages to the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]]. | **Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages to the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]]. |
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<html><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></html> | <HTML><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></HTML> |