Differences

This shows you the differences between two versions of the page.

--- getting_help [2019/08/15 10:39] – [Step 3: Post to the forums] bwiernik
+++ getting_help [2021/02/18 17:01] – [Step 2: Check the troubleshooting pages] dstillman
@@ Line 5: / Line 5: @@
 =====Step 1: Update Zotero=====
-[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release. You can see the version you're running by selecting About Zotero from the Zotero menu (Mac) or Help menu (Windows/Linux).
+[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release.
 =====Step 2: Check the troubleshooting pages=====
@@ Line 16: / Line 16: @@
   * [[troubleshooting translator issues|Issues saving from websites]]
   * [[word processor plugin troubleshooting|Issues with word processor plugins]]
-  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
   * [[:kb/changes_not_syncing|Issues with data syncing]]
   * [[:kb/files_not_syncing|Issues with file syncing]]
+  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
 =====Step 3: Post to the forums=====