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getting_help [2018/03/13 01:21] – [Step 3: Post to the forums] dstillman | getting_help [2019/08/15 10:39] – [Step 3: Post to the forums] bwiernik |
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=====Step 2: Check the troubleshooting pages===== | =====Step 2: Check the troubleshooting pages===== |
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If something in Zotero appears to not be working correctly, check the [[Known Issues]], [[Frequently Asked Questions]], and [[kb|Knowledge Base]]. The following dedicated troubleshooting pages may also be helpful: | If you have a general question about Zotero, check the [[Frequently Asked Questions]] and [[kb|Knowledge Base]]. |
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| If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful: |
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* [[installation#troubleshooting_installation_issues|Issues installing Zotero]] | * [[installation#troubleshooting_installation_issues|Issues installing Zotero]] |
=====Step 3: Post to the forums===== | =====Step 3: Post to the forums===== |
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If you can't find the answer to your question in the documentation, post a message to the [[/forum|Zotero forums]]. Both Zotero developers and community members offer support through the forums. | If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support. |
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If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting. | In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists. |
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**Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums. | |
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| If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting. |
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| **Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages in the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]]. |
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| <html><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></html> |