Differences

This shows you the differences between two versions of the page.

--- getting_help [2017/11/23 07:27] – [Step 3: Post to the forums] bwiernik
+++ getting_help [2018/04/04 00:12] – [Step 2: Check the troubleshooting pages] dstillman
@@ Line 5: / Line 5: @@
 =====Step 1: Update Zotero=====
-[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release.
+[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release. You can see the version you're running by selecting About Zotero from the Zotero menu (Mac) or Help menu (Windows/Linux).
+=====Step 2: Check the troubleshooting pages=====
-The [[/download/|Zotero download page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Zotero (Mac) or Help (Windows/Linux) menu.
+If you have a general question about Zotero, check the [[Frequently Asked Questions]] and [[kb|Knowledge Base]].
-=====Step 2: Check the troubleshooting pages=====
-If something in Zotero appears not to be working correctly, check the [[Known Issues]], [[Frequently Asked Questions]], [[kb|Knowledge Base]] pages. The following dedicated troubleshooting pages may also be helpful:
+If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful:
   * [[installation#troubleshooting_installation_issues|Issues installing Zotero]]
@@ Line 25: / Line 24: @@
 If you can't find the answer to your question in the documentation, post a message to the [[/forum|Zotero forums]]. Both Zotero developers and community members offer support through the forums.
-If you are new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
+If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
 **Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums.