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contact_us [2021/07/22 07:16] – dstillman | contact_us [2023/02/21 22:44] (current) – dstillman | ||
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====== Contact Zotero ====== | ====== Contact Zotero ====== | ||
- | ** Do not send technical support questions via email. See [[getting_help|Getting Help]]. ** | + | ** In most cases, the best way to talk to someone from Zotero quickly is to post to the Zotero Forums. See [[getting_help|Getting Help]]. ** |
* If you're unable to log into your account and are unable to reset your password, email [[support@zotero.org]]. For all other technical support issues, see [[getting_help|Getting Help]]. We do not provide technical support via email. | * If you're unable to log into your account and are unable to reset your password, email [[support@zotero.org]]. For all other technical support issues, see [[getting_help|Getting Help]]. We do not provide technical support via email. | ||
- | * If you have a billing question about your Zotero storage subscription, or a question about institutional storage plans, email [[storage@zotero.org]]. | + | * If you have a billing question about your Zotero storage subscription or a question about institutional storage plans, email [[storage@zotero.org]]. |
- | * If you're a developer interested in contributing code, using the Zotero APIs, or otherwise extending Zotero, post to the [[http:// | + | * If you're a developer interested in contributing code, using the Zotero APIs, or otherwise extending Zotero, post to the [[https:// |
- | + | ||
- | * Members of the press, independent journalists, | + | |
* Security issues with Zotero or zotero.org that can't be reported publicly can be reported to [[security@zotero.org]]. | * Security issues with Zotero or zotero.org that can't be reported publicly can be reported to [[security@zotero.org]]. | ||
- | For all other issues, please use the [[https:// | + | For all other issues, please use the Zotero Forums, where you'll generally receive a response quickly from a Zotero developer or expert community member. |