Differences

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--- contact_us [2012/02/01 20:15] – dstillman
+++ contact_us [2023/02/21 22:44] (current) – dstillman
@@ Line 1: / Line 1: @@
-** Do not send support requests via e-mail. You will not receive a response. **
+====== Contact Zotero ======
-  * If you have a question about Zotero, see [[getting_help|Getting Help]].
+** In most cases, the best way to talk to someone from Zotero quickly is to post to the Zotero Forums. See [[getting_help|Getting Help]]. **
-  * For technical discussions about contributing patches, writing translators, developing plugins, or otherwise extending Zotero, please post a message to the [[http://groups.google.com/group/zotero-dev|dev list]]. The dev list is **not** for support or feature requests.
+  * If you're unable to log into your account and are unable to reset your password, email [[support@zotero.org]]. For all other technical support issues, see [[getting_help|Getting Help]]. We do not provide technical support via email.
-  * If you are a librarian, instructional technologist, faculty, or staff at a university, college, or organization and would like to help spread the word about Zotero and perhaps provide local introductions to the software, please contact <html><a href="&#109;&#x61;&#x69;&#x6c;&#116;&#111;&#x3a;&#99;&#97;&#x6d;&#112;&#x75;&#115;&#45;&#114;&#101;&#112;&#115;&#64;&#x7a;&#x6f;&#116;&#x65;&#x72;&#111;&#x2e;&#111;&#114;&#103;" class="mail JSnocheck" title="&#99;&#97;&#x6d;&#112;&#x75;&#115;&#45;&#114;&#101;&#112;&#115;&#64;&#x7a;&#x6f;&#116;&#x65;&#x72;&#111;&#x2e;&#111;&#114;&#103;" >&#99;&#97;&#x6d;&#112;&#x75;&#115;&#45;&#114;&#101;&#112;&#115;&#64;&#x7a;&#x6f;&#116;&#x65;&#x72;&#111;&#x2e;&#111;&#114;&#103;</a></html>.
+  * If you have a billing question about your Zotero storage subscription or a question about institutional storage plans, email [[storage@zotero.org]].
-  * If you are a member of the press, an independent journalist or blogger, or anyone else who would like to cover Zotero and needs further information, please contact <html><a href="&#x6d;&#x61;&#x69;&#x6c;&#116;&#x6f;&#x3a;&#112;&#114;&#101;&#115;&#115;&#x40;&#122;&#111;&#116;&#x65;&#x72;&#x6f;&#46;&#x6f;&#x72;&#103;" class="mail JSnocheck" title="&#112;&#114;&#101;&#115;&#115;&#x40;&#122;&#111;&#116;&#x65;&#x72;&#x6f;&#46;&#x6f;&#x72;&#103;" >&#112;&#114;&#101;&#115;&#115;&#x40;&#122;&#111;&#116;&#x65;&#x72;&#x6f;&#46;&#x6f;&#x72;&#103;</a></html>.
+  * If you're a developer interested in contributing code, using the Zotero APIs, or otherwise extending Zotero, post to the [[https://groups.google.com/g/zotero-dev|zotero-dev mailing list]]. Note that the dev list is for technical questions and is **not** for user support or feature requests.
-  * If you believe you've found a security issue in Zotero or on zotero.org, please contact [[security@zotero.org]]. Any technical support requests or non-security issues sent to this address will be ignored.
+  * Security issues with Zotero or zotero.org that can't be reported publicly can be reported to [[security@zotero.org]].
+For all other issues, please use the Zotero Forums, where you'll generally receive a response quickly from a Zotero developer or expert community member.