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contact_us [2012/02/01 20:13] – sean | contact_us [2023/02/21 22:44] (current) – dstillman |
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** Do not send support requests via e-mail. You will not receive a response. ** | ====== Contact Zotero ====== |
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* If you have a question about Zotero, see [[getting_help|Getting Help]]. | ** In most cases, the best way to talk to someone from Zotero quickly is to post to the Zotero Forums. See [[getting_help|Getting Help]]. ** |
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* For technical discussions about contributing patches, writing translators, developing plugins, or otherwise extending Zotero, please post a message to the [[http://groups.google.com/group/zotero-dev|dev list]]. The dev list is **not** for support or feature requests. | * If you're unable to log into your account and are unable to reset your password, email [[support@zotero.org]]. For all other technical support issues, see [[getting_help|Getting Help]]. We do not provide technical support via email. |
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* If you are a librarian, instructional technologist, faculty, or staff at a university, college, or organization and would like to help spread the word about Zotero and perhaps provide local introductions to the software, please contact <html><a href="mailto:campus-reps@zotero.org" class="mail JSnocheck" title="campus-reps@zotero.org" >campus-reps@zotero.org</a></html>. | * If you have a billing question about your Zotero storage subscription or a question about institutional storage plans, email [[storage@zotero.org]]. |
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* If you are a member of the press, an independent journalist or blogger, or anyone else who would like to cover Zotero and needs further information, please contact <html><a href="mailto:press@zotero.org" class="mail JSnocheck" title="press@zotero.org" >press@zotero.org</a></html>. | * If you're a developer interested in contributing code, using the Zotero APIs, or otherwise extending Zotero, post to the [[https://groups.google.com/g/zotero-dev|zotero-dev mailing list]]. Note that the dev list is for technical questions and is **not** for user support or feature requests. |
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* If you believe you've found a security issue in Zotero or on zotero.org, please contact [[security@zotero.org]]. Any technical support requests or non-security issues sent to this address will be ignored (please visit the [[http://forums.zotero.org|Zotero forums]] instead). | * Security issues with Zotero or zotero.org that can't be reported publicly can be reported to [[security@zotero.org]]. |
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| For all other issues, please use the Zotero Forums, where you'll generally receive a response quickly from a Zotero developer or expert community member. |