Differences

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--- contact_us [2014/04/03 18:49] – dstillman
+++ contact_us [2021/07/22 07:16] – dstillman
@@ Line 1: / Line 1: @@
 ====== Contact Zotero ======
-** Do not send support requests via e-mail. You will not receive a response. **
+** Do not send technical support questions via email. See [[getting_help|Getting Help]]. **
-  * If you have a question about Zotero, see [[getting_help|Getting Help]].
+  * If you're unable to log into your account and are unable to reset your password, email [[support@zotero.org]]. For all other technical support issues, see [[getting_help|Getting Help]]. We do not provide technical support via email.
-  * Developers interested in contributing code, using the Zotero APIs, or otherwise extending Zotero can post to the [[http://groups.google.com/group/zotero-dev|zotero-dev mailing list]]. Note that the dev list is **not** for user support or feature requests.
+  * If you have a billing question about your Zotero storage subscription, or a question about institutional storage plans, email [[storage@zotero.org]].
+  * If you're a developer interested in contributing code, using the Zotero APIs, or otherwise extending Zotero, post to the [[http://groups.google.com/group/zotero-dev|zotero-dev mailing list]]. Note that the dev list is for technical questions and is **not** for user support or feature requests.
   * Members of the press, independent journalists, bloggers, or anyone else who would like to cover Zotero and needs further information can contact [[press@zotero.org]].
@@ Line 11: / Line 13: @@
   * Security issues with Zotero or zotero.org that can't be reported publicly can be reported to [[security@zotero.org]].
-For all other issues, please use the [[https://forums.zotero.org/|Zotero Forums]].
+For all other issues, please use the [[https://forums.zotero.org/|Zotero Forums]], where you'll generally receive a response quickly from a Zotero developer or expert community member. See [[zotero_support|How Zotero Support Works]] for more information.