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contact_us [2013/01/27 03:56] – dstillman | contact_us [2021/07/22 07:16] – dstillman |
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====== Contact Zotero ====== | ====== Contact Zotero ====== |
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** Do not send support requests via e-mail. You will not receive a response. ** | ** Do not send technical support questions via email. See [[getting_help|Getting Help]]. ** |
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* If you have a question about Zotero, see [[getting_help|Getting Help]]. | * If you're unable to log into your account and are unable to reset your password, email [[support@zotero.org]]. For all other technical support issues, see [[getting_help|Getting Help]]. We do not provide technical support via email. |
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* Developers interested in contributing code, using the Zotero APIs, or otherwise extending Zotero can post to the [[http://groups.google.com/group/zotero-dev|zotero-dev mailing list]]. Note that the dev list is **not** for user support or feature requests. | * If you have a billing question about your Zotero storage subscription, or a question about institutional storage plans, email [[storage@zotero.org]]. |
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* Librarians, instructional technologists, faculty, or staff at a university, college, or organization, who would like to help spread the word about Zotero and perhaps provide local introductions to the software can join the [[http://groups.google.com/group/zotero-evangelists|Zotero Evangelists Google Group]]. | * If you're a developer interested in contributing code, using the Zotero APIs, or otherwise extending Zotero, post to the [[http://groups.google.com/group/zotero-dev|zotero-dev mailing list]]. Note that the dev list is for technical questions and is **not** for user support or feature requests. |
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* Members of the press, independent journalists, bloggers, or anyone else who would like to cover Zotero and needs further information can contact [[press@zotero.org]]. | * Members of the press, independent journalists, bloggers, or anyone else who would like to cover Zotero and needs further information can contact [[press@zotero.org]]. |
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* Security issues with Zotero or zotero.org can be reported to [[security@zotero.org]]. | * Security issues with Zotero or zotero.org that can't be reported publicly can be reported to [[security@zotero.org]]. |
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| For all other issues, please use the [[https://forums.zotero.org/|Zotero Forums]], where you'll generally receive a response quickly from a Zotero developer or expert community member. See [[zotero_support|How Zotero Support Works]] for more information. |