Differences

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--- contact_us [2013/01/27 03:56] – dstillman
+++ contact_us [2021/06/24 03:38] – dstillman
@@ Line 1: / Line 1: @@
 ====== Contact Zotero ======
-** Do not send support requests via e-mail. You will not receive a response. **
+** Do not send technical support questions via email. **
-  * If you have a question about Zotero, see [[getting_help|Getting Help]].
+  * For all technical support, see [[getting_help|Getting Help]].
-  * Developers interested in contributing code, using the Zotero APIs, or otherwise extending Zotero can post to the [[http://groups.google.com/group/zotero-dev|zotero-dev mailing list]]. Note that the dev list is **not** for user support or feature requests.
+  * If you're unable to log into your account and are unable to reset your password, email [[support@zotero.org]].
-  * Librarians, instructional technologists, faculty, or staff at a university, college, or organization, who would like to help spread the word about Zotero and perhaps provide local introductions to the software can join the [[http://groups.google.com/group/zotero-evangelists|Zotero Evangelists Google Group]].
+  * If you have a billing question about your Zotero storage subscription, or a question about institutional storage plans, email [[storage@zotero.org]].
+  * If you're a developer interested in contributing code, using the Zotero APIs, or otherwise extending Zotero, post to the [[http://groups.google.com/group/zotero-dev|zotero-dev mailing list]]. Note that the dev list is for technical questions and is **not** for user support or feature requests.
   * Members of the press, independent journalists, bloggers, or anyone else who would like to cover Zotero and needs further information can contact [[press@zotero.org]].
-  * Security issues with Zotero or zotero.org can be reported to [[security@zotero.org]].
+  * Security issues with Zotero or zotero.org that can't be reported publicly can be reported to [[security@zotero.org]].
+For all other issues, please use the [[https://forums.zotero.org/|Zotero Forums]], where you'll generally receive a response quickly from a Zotero developer or expert community member. See [[zotero_support|How Zotero Support Works]] for more information.