MOUFID JARADA

PhD (c), B.Sc., MPM, PMP, I.S.P., ITIL, ITCP/IP3P

IT Program and Project Manager

Gestionnaire de programme et de projet en TI

MEMBERSHIP/CERTIFICATIONS/DESIGNATIONS

PMP Certified

ITIL certified

I.S.P designation

ITCP/IP3P designation (International Information Technology Certified Professional)

CBAP - Pending certification

PMI member

CIPS member (Computer Science degree accredited)

IIBA member (International Institute of Business Analysis)

DPI member

Young Professional Network • YPN member

EDUCATION

2014 - Present                   PhD. Information Management

Faculty of Engineering Computer Science, Université de Quebec en Outaouais

2008-2014                            Masters in Project Management, Université de Quebec en Outaouais 

2003- 2009                           Masters in Computer Science (pending completion of these)

Faculty of Engineering and Computer Science

Université de Quebec en Outaouais 

2010-2012                                            DESS, Diplôme D'étude Supérieure in Project Management

Université de Québec en Outaouais.

2011                                       PMP - Project Manager Professional, Project Management Institute

2010                                       Post-Graduate Certificate in Project Management

2008                                       ITIL Foundation V2, Stay Training, Ottawa, ON

1999-2002                            B.Sc. in Computer Science, Honours in Information and Management Systems,

School of Information Technology and Engineering

University of Ottawa

1993-1997                            Diploma in Computer Science Technology

College de l’Outaouais CEGEP

Computer Department

INTERESTS

I would like to fulfill a management role in the Government of Canada to meet current and future organization needs by providing good and efficient expertise in management of IT infrastructure as well complementary expertise in human resources, financial, project management.

I’m seeking a position to be involved me to manage portfolios, projects and a team of IT professional staff. This will enable me to propose advice to resolve issues, meet expectation in project related activities and to bring forward IT/IM solutions at various level by meeting different challenges in the organization. I would like to be involved in HR, staffing and team management with senior and middle management. This opportunity would compliment my technical and managerial experience as project & program Manager, Corporate Applications Manager, IT security Manager and senior communication specialist in networking / telecommunications.

WORK EXPERIENCE

Shared Service Canada, Ottawa, ON

Technical Advisor, Program Manager and Project Manager

August 2011 - present

Shared Services, Ottawa, Ontario            August 2011- now

• Gather Business requirements and technical requirement for consolidation process

• Project planning: Project charter, business cases and technical requirements documentation

• Project coordinates rollouts and application deployment for multi-tier and complex system

• Manage a telecommunication transformation projects for overall requirements gathering and strategic guidance. Allowing the implementation team to implement these requirements and strategies and account / be responsible to execute these requirements.

•Capacity planning, forecasting and overall technical project planning.

• Gather project key information to be able to submit business case, Project plan and implementation plans which accounts for the overall scope, cost and time line of the department unit and its mandate (Telecomm Transformation Program)

Shared Services Canada Science Portfolio

Nov 2011- Feb 2014

•Engineering solutions and Procurement exercise

•Costing and class estimation on different environments and projects

• Project management for multiple projects in production deployment and rollout including complex projects such as RADAR (HC), GC Key projects, CCH teammate, Natural Health Products.

• Coordination of the maintenance and upgrades of  various critical systems such as Canada Vigilance Program - CVP, docubrdige, Drug Product Database etc...

• Project plan for High priority Projects, CIO projects, Departmental system implementation and DM driven initiatives, Cost Recovery Initiatives (highly visible)

• Maintenance and upgrades, on Critical Systems to Health Canada

• Control and Quality assurance on critical systems projects PKI and reporting)

Departmental implementation

Health Canada, Ottawa, ON

Applications Manager and Technical Advisor

April 2006 - August 2011

* Providing Technical Advice to senior management.

with extensive experience as an IM/IT professional with increasingly senior responsibilities, providing: Metrics and performance measurements on monthly basis and weekly status reports

Extensive experience for service desk management system Support Magic, INFOWEB And Service centre and asset centre

* Helped implement a national service desk system with IT Service Desk Managers and Chiefs.

* Experience in managing staff in service desk and 2nd level support.

* Wrote procedures, SOPs and other documentation to manage the help desk and service desk calls.

*Conducted project with Business Analysts, Service Desk Managers and Chief.

* Experience in analyzing IM/IT operational matters and providing recommendations to senior management. Delivering Production information: reports, Project plans and status updates.

* Managing applications, Database and OS servers.

* Experience in managing and supervision of technical and administrative staff (CSs and ASs and ECs) and mainly CS-2s. Supervision in my work section.

* Experience in establishing, fostering and maintaining effective working relationships or partnerships to improve service to clients.

* Significant experience in implementing and supporting numerous departmental applications in a Mainframe processing environment, such as HR application Systems, HP OpenView, and other HC critical applications as well COTS systems.

* Providing support and has significant experience in supervising a team of resources delivering 7/24 operational support services, on call personnel and on call duties.

*Experience in managing operational functions and deliverables under an Alternate Service Delivery contracts, CIO Approvals, Contracts, IT Procurement policies and implementing policies and guidelines.

* Conducted Projects from Engineering (Testing QA) into Operations: HP Open View (Service Centre and Asset Centre), RDIMS, LRS and other type of upgrades and migrations.

* Recent experience in leading team in the implementation and support of PWGSC mission critical applications in multiple operational environments, using proven IT Service Management processes. Migration of Firewalls infrastructure from HC to PWGSC, upgrade of critical applications within HC, Networking redesign, Data Centre shutdowns, migration or moves.

* Recent experience in maintaining and supporting High and critical applications, implementing strategic and operational plans and policies.

* Delivering services to large client community (IT and management) for Scientific, Financial and HR system client-service oriented.

* Experience in working with data warehousing environment: HR SYSTEMS, HR REPORTING CATALOGUE SYSTEMS, such as Oracle, SQL.

*Managed software development projects and new software releases: Version Control and Documentation control

* Managed human resources applications, systems and personnel.

* Experience in preparing and delivering presentations to clients and users and providing metrics and measurable data

* Experience in liaising with clients to assess and write business requirements.

* Managed large scale systems and the highest critical applications identified for Health Canada (12 Critical systems)

* Experience in providing expert advice to senior management on IT issues.

* Involved in daily operations meetings and monthly senior level meetings at the chiefs and managers level.

* Fulfilled Change Management and problem Management functions. Weekly meetings and was member of CAB committee.

• Managing and coordinate projects in corporate applications. Assisted in the development and support of department application (Crystal Reports, HR Advantage systems and Crystal Enterprise)

• Project management for application support.

Applications transitions and migrations.

• Coordinating and project management of applications upgrades, evergreening, implementation, change management .

Documentation of SOPs and project coordination of new applications to be supported.

• Ensure technical support level and to adhere to policies and strategic implementation.

• Providing advice for infrastructure change or engineering to upper management

• Supporting HC clients and support teams to address any issues or requests in corporate applications via help desk calls and change management systems.

• Involved in CIO approvals process and IT procurement process. I have experience and knowledge of the Government of Canada procurement policies.

• Involved with Post-secondary recruitment of CS-1 and CS-2 selection process.

• Fulfilled Acting CS-04 role and responsibilities in Direct Operations.

• Experience in managing large scale projects

• Migrations and hardware and software upgrades.

* Knowledge of system development lifecycle models where its being used in our Quality Assurance and development division. We follow a strict model which is similar to SDLC model.

PWGSC, Ottawa, ON

Senior Communication Specialist

May 2004 - April 2006

* Migrate HC firewalls to PWGSC involved with various key stakeholders and services such as VPN, telecommunications and help desk departments and Customer services.

* Building, configuring and providing firewall support services.

* IT Project management and planning to migrate firewalls and networked equipment from HC to PWGSC.

* Build good customer relation with HC department

* Developed problem solving and analysis skills in security and telecommunications.

* Experience in project management related to IT Security planning, MITSS

* Experience negotiating and managing service delivery in a “Shared Services” or Outsourced environment.

Health Canada, Ottawa, Ontario

IT Security Manager, Data Centre and Technical Services

April 2003 – May 2004

* Coordinated security related projects.

* Managed a group of 2 CS-2 in IT security and engineering of IT Security infrastructure

* Experience planning and managing the work of an organizational unit.

* Experience in the installation, configuration, maintenance, support and implementation (roll-outs: Firewalls, Anti-Virus, PKI) in telecommunication and security fields.

* Experience in providing support and finding solutions, advice, assistance to problems for Help desk calls or Change requests.

* Security group supervision and management in data centre and technical services.

* Firewall server administration and maintenance to Health Canada network.

* Provide technical 2nd to high level support to all the regions and affiliated agencies for security.

* Provision costing for each fiscal year and projects.

* Experience in financial and materiel management, tendering and contracting, and project management.

XWAVE, Stitsville, Ontario

Engineering

Software Developer

January 2000 – February 2001

Software: Visual C++ and OS: Unix,NT

* Testing Flight Recorder Configuration Standards Software. System for Transport Canada, FAA to analyze crashes

* Full Test plan and test procedures: debugging and testing all software related to the FRCS project.

EMS Technologies, Ottawa, Ontario

Software Engineering / Space Division

Test Engineer-software developer / Consultant for XWAVE

March 2000 – October 2000

Software: C and Visual Basic 4.0

• Practiced Software Engineering and quality assurance for tracking system. Involved in the implementation, maintenance, configuration and documentation.

* Debugging and assisting senior engineers by making engineering and full build of software.

* Familiar with Hex dump, EEPOM and programming device Boot PROM in binary code.

MOSAID Technologies, Ottawa, Ontario, Canada

Systems Engineering Division

Software Engineer/ Consultant for XWAVE

January 2000 – March 2000

Software: Visual Basic 6.0, Visual C++ 6.0 and Install Shield

* API conversion and upgrade to OCX and  Third party ActiveX controls used in Visual Basic.

* Modifying and adding new controls: image zooming, Pattern recognition, Electrical and Correlation analysis.

* Object oriented programming and class manipulation in Visual Basic 6.0 and Visual C++ 6.0.

Peripheral Computer Support, Inc., San Jose, CA, USA

IT and Networking Department

System Analyst/ Network Administrator

May 1997 – July 1999

Software: Ms-Access, Visual Basic, FoxPro, HTML and Dbase

Apps: UNIX, Windows and NT platforms), Configure Routers/switches

* Managing a network of LAN servers, microcomputers, communications, peripherals, and software

* Provide technical support to ensure good operation of desktops, notebooks, servers (LAN, remote access), user software, hardware, network.

* Enhancing and maintaining company system developed under FoxPro and upgrading functionalities in MS Access

* Correcting and updating database application in Foxpro (running batch program, patches, updates, etc.)

* Web development and maintaining web pages (HTML, Java, JavaScript and Cold Fusion)

* Experience in providing support, solutions, advice, assistance via Help desk call or change request

* LAN Administrating Novell 3.12 and Windows NT Server 4 and NT/windows PC and Unix WS

* Troubleshooting, installing and configuring servers and workstations

KNOWLEDGE

- Knowledge of the Government of Canada IM/IT policies and how they related to the Canadian International Trade Tribunal.

- Knowledge of the Government of Canada procurement policies, as I have been procuring for HC application division for more than 2-3 years

- Knowledge of project management principles. Conducting and implementing projects since 2003

- Knowledge of system development lifecycle models, where our department is following strict model to SDLC. Design and engineering, development, QA/QC, Testing, Client testing, production / operation and maintenance and support / documentation.

- Knowledge of GoC Shared Services organizations and shared services trends.

- Knowledge of Federal Government priorities and programs.

- Knowledge of current information technology concepts, practices and architecture.

- Knowledge of IT related frameworks, Common look Field, Internet usage & desktop policies, Auditing, ITIL fundamentals and COBIT structure.

- Knowledge of Treasury Board policies and guidelines pertaining to IT.

- Knowledge of TBS policies related to application development or IT infrastructure management and MITS compliance.

- Knowledge of planning and management principles and practices.

- Knowledge of IT technologies solutions, applications and trends that support the federal government business environments;

- Knowledge of project management theory, processes, tools and techniques

SKILLS AND EXPERIENCE

- Experience in providing written documents and briefings to senior management and to clients for operations and engineering.

- Redesign and troubleshooting of multi-tier and legacy systems for HR systems and reporting systems: Applications and Database service support.

- Experience managing or leading multi-disciplinary teams

- Experience in the design and development of data management systems, as we currently manage HR systems.

- Experience in working with data warehousing environment, such as Oracle, SQL.

- Experience in managing software development projects, new software releases

- Experience in managing human resources systems and personnel.

- Experience in preparing and delivering formal presentations to clients and users

- Experience in liaising with clients to assess and write business requirements.

- Experience in providing data governance and data management advice and recommendations to senior management.

- Experience in managing, developing and implementing Information Technology: Applications and IT Security solutions for HC and PWGSC as I was the Firewall Engineer and IT Security Manager for HC at PWGSC

- Some relevant experience in financial and materiel management, tendering and contracting.

- Experience developing strategic, tactical, and operational plans that meets business requirements for the department.

- Experience in project, time and budget management as it relates to project completed for IT Security and Application services, for my current role and previous experience.

- Planning budget among them being involved in CIO Approval submission process for purchasing plans of Hardware, software and support maintenance contracts.

- Experience negotiating and managing service delivery in a “Shared Services” or Outsourced environment.

- Experience in planning and coordinating projects in one or more of the following domains: Information Technology Project Management, Application Development, Business Modelling, and Enterprise Architecture.

- Experience in the management of IT infrastructures to support corporate applications and IT security services.

- Experience in representing an organization on interdepartmental committees.

- Experience working in a network environment, to configure servers (AntiVirus and Firewalls) and network devices (hubs, routers, switches and gateways).

- Performed various software development duties in my previous work experience: Analysis, design and coding/implementation, testing, software and system maintenance.

- Experience in producing or maintaining detailed network related reports or system documentation (daily, weekly and monthly status reports) and provide status reports to of advice senior management on IT issues or services/outages.

- Experience in working with networking and security infrastructure and system development and integration.

- Experience in management and providing yearly operational support and costing.

ABILITIES AND QUALITIES

- Capable to manage work under pressure and to meet different projects and deadlines.

- Adaptability to changing priorities and working environments

- Ability to manage financial and material resource

- Ability to make effective presentations and briefing notes

- Like to achieve high visibility projects and to provide challenging solutions and in the same time to be aware and to work with the latest IT technology.

- Ability to provide and explain complex Information Technology concepts in plain language to non-technical users and clients and executives orally and in writing.

- Takes part of important role and devote my time to work and career advancement.

- Good written and oral communication in English and French, written user/ technical manuals, software volumes and help documents. Bilingual and have secret clearance.

- Ability to provide good IT services, policies and implement best practices.

- Client-service oriented

- Good Leadership and take responsability as a leader role

- Good judgment and decision maker when it comes to Operations requirements and business needs

- Take initiative role, tactical, creative and intuitive

- Dependable and Reliable person, as my managers always have good comments

- Respectful of diversity

- Initiative

- Effective interpersonal relationships

PMP certified

I.S.P designation

ITCP/IP3P designation (International Information Technology Certified Professional)

PMI member

CIPS member (Computer Science degree accredited)

IIBA member (International Institute of Business Analysis)

REFERENCE AVAILABLE UPON DEMAND