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zh:getting_help [2012/11/11 00:13] – [Getting Help] peanut_z | zh:getting_help [2012/11/11 00:45] – [步骤 5 - 在论坛中发帖] peanut_z |
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需要帮助吗? 想尽快解决问题,请参照以下5个步骤. | 需要帮助吗? 想尽快解决问题,请参照以下5个步骤. |
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====Step 1 - Update Zotero==== | ====步骤 1 - 升级 Zotero==== |
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[[installation#upgrading|Upgrade Zotero]] when you aren't running the latest (stable) version, as your issue may have already been resolved in the most recent release. | 如果您当前运行的不是Zotero的最新稳定版,请[[installation#upgrading|升级 Zotero]],因为您遇到的问题在新版中可能已经解决. |
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The [[/|Zotero home page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu ({{cog.png?nolink|gear icon}}) in the Zotero toolbar or select Add-ons from Firefox's Tools menu and look for Zotero in the Extensions tab. | 在[[/|Zotero主页]]上您可以找到Zotero最新发布的版本.查看当前安装的Zotero版本,请在Zotero工具栏上从操作按钮({{http://www.zotero.org/support/_media/cog.png?nolink|齿轮图标}})中选择关于Zotero菜单,或在Firefox的工具菜单上查看Zotero扩展选项卡. |
| ====步骤 2 - 查阅故障解决方案页面==== |
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====Step 2 - Check the troubleshooting pages==== | 如果Zotero不能正常工作,请查阅[[Known Issues|已知问题]]及[[常见问题解答]]页面.下列的故障解决方案网页可能会有助于问题的解决: |
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If something in Zotero appears not to be working correctly, check the [[Known Issues]] and [[Frequently Asked Questions]] pages. The following dedicated troubleshooting pages may also be helpful: | * [[zotero_data|Zotero数据问题]] (如, 文献库丢失, 从备份恢复) |
| * [[troubleshooting translator issues|从网页保存问题(转换器问题)]] |
| * [[word processor plugin troubleshooting|word插件问题]] |
| * [[:kb/file_handling_issues|文件处理问题]] (如, 打开PDF的程序不对) |
| * [[:kb/changes_not_syncing|数据同步问题]] |
| * [[:kb/files_not_syncing|文件同步问题]] |
| ====步骤 3 - 搜索文档==== |
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* [[zotero_data|Issues with Zotero data]] (e.g., library missing, restoring from a backup) | 搜索Zotero文档. 您可以每篇文档页顶部的搜索框或下面的搜索框进行查找. |
* [[troubleshooting translator issues|Issues saving from websites]] | |
* [[word processor plugin troubleshooting|Issues with word processor plugins]] | |
* [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application) | |
* [[:kb/changes_not_syncing|Issues with data syncing]] | |
* [[:kb/files_not_syncing|Issues with file syncing]] | |
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====Step 3 - Search the documentation==== | |
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Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below. | |
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<HTML> | <HTML> |
</HTML> | </HTML> |
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====Step 4 - Search the forums==== | ====步骤 4 - 搜索论坛==== |
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Search through the Zotero forums, as your question may already have come up before. See [[forum_guidelines#existing_thread_or_new_thread|Existing thread or new thread?]] before posting to an existing thread. | 搜索Zotero论坛, 您遇到的问题可能已经有人提出来了. 在已有的主题帖中发帖之前,请查阅[[forum_guidelines#existing_thread_or_new_thread|Existing thread or new thread?]]. |
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<HTML> | <HTML> |
</HTML> | </HTML> |
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====Step 5 - Post to the forums==== | ====步骤 5 - 在论坛中发帖==== |
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If you can't find the answer to your question in the documentation or forums, post a message to the [[http://forums.zotero.org/categories/|Zotero forums]]. Both Zotero developers and community members offer support through the forums. | 如果您在文档或论坛中均找不到问题的解决方案,请前往[[http://forums.zotero.org/categories/|Zotero 论坛]]发帖. Zotero的开发人员及社区成员均通过论坛提供技术支持. |
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If you are new to the Zotero forums, please read the [[forum guidelines]] and [[reporting bugs|bug reporting procedures]] before posting. | 如果您是Zotero论坛新兵,请在发帖前预先阅读[[forum guidelines|论坛指南]]及[[reporting bugs|问题汇报流程]]. |
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**Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums. | **提示:** 您需要 [[/user/register/|创建Zotero帐户]]并[[/user/login/|登录Zotero网站]]才能在Zotero 论坛上发帖. |