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troubleshooting_translator_issues [2019/09/27 15:06]
dstillman
troubleshooting_translator_issues [2020/02/13 10:08] (current)
dstillman
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 ====== Troubleshooting Issues with Zotero Translators ======= ====== Troubleshooting Issues with Zotero Translators =======
  
-When you're unable to save high-quality metadata from a particular ​webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero'​s ability to recognize data. But if the problem occurs across multiple ​sites, ​there may be a problem with your installation.+When you're unable to save high-quality metadata from a particular ​website, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero'​s ability to recognize data. On some sites, ​most notably Google Scholar, you may also be running into [[kb:site access limits]].
  
-If you're having trouble saving, try these steps: ​+If the problem occurs across multiple sitesthere may be a problem with your installation,​ and you should ​try these steps:
  
   - If you don't see a "Save to Zotero"​ button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser'​s Extensions pane. You can install the appropriate Zotero Connector from the [[/​download/​|Zotero download page]].   - If you don't see a "Save to Zotero"​ button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser'​s Extensions pane. You can install the appropriate Zotero Connector from the [[/​download/​|Zotero download page]].
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     * A **[[debug_output#​zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.     * A **[[debug_output#​zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.
     * What it says in the popup when you try to save (e.g., "​Saving to My Library"​ or "​Saving to zotero.org"​)     * What it says in the popup when you try to save (e.g., "​Saving to My Library"​ or "​Saving to zotero.org"​)
-    * The **name of the translator** from step 8, if applicable+    * The **name of the translator** from step 10, if applicable
  
  
 {{tag>kb entry}} {{tag>kb entry}}
troubleshooting_translator_issues.1569611171.txt.gz · Last modified: 2019/09/27 15:06 by dstillman