Differences

This shows you the differences between two versions of the page.

--- troubleshooting_translator_issues [2019/11/14 00:47] – dstillman
+++ troubleshooting_translator_issues [2020/09/21 23:00] – dstillman
@@ Line 1: / Line 1: @@
 ====== Troubleshooting Issues with Zotero Translators =======
-When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. But if the problem occurs across multiple sites, there may be a problem with your installation.
+When you're unable to save high-quality metadata from a particular website, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. On some sites, most notably Google Scholar, you may also be running into [[kb:site access limits]].
-If you're having trouble saving, try these steps:
+If the problem occurs across multiple sites, there may be a problem with your installation, and you should try these steps:
-  - If you don't see a "Save to Zotero" button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser's Extensions pane. You can install the appropriate Zotero Connector from the [[/download/|Zotero download page]].
+  - If you don't see a "Save to Zotero" button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser's Extensions pane. You can install the appropriate Zotero Connector from the [[/download/|Zotero download page]]. If the extension is installed but not visible, you may need to [[kb:no_toolbar_button|pin it to your toolbar]].
   - If you [[kb:page_not_recognized|only see a gray webpage icon]], **make sure you're looking at a supported site**. If you're not sure, try a New York Times article or an Amazon product page.
   - If you're looking at a supported site, **try reloading the page** and **make sure the page has fully loaded**. Pressing your browser's stop button or pressing Esc on your keyboard can help if something on the page has stalled.