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troubleshooting_translator_issues [2018/12/20 13:16]
adamsmith
troubleshooting_translator_issues [2018/12/20 17:09]
dstillman
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   - If you don't see a "Save to Zotero"​ button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser'​s Extensions pane. You can install the appropriate Zotero Connector from the [[/​download/​|Zotero download page]].   - If you don't see a "Save to Zotero"​ button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser'​s Extensions pane. You can install the appropriate Zotero Connector from the [[/​download/​|Zotero download page]].
-  - If you [[kb:​page_not_recognized|only see a webpage icon]], **make sure the page has fully loaded** ​and if it is still showing the webpage ​item then, **make sure you're looking at a supported site**. If you're not sure, try a New York Times article or an Amazon product page.+  - If you [[kb:​page_not_recognized|only see a gray webpage icon]], **make sure the page has fully loaded**. (Pressing your browser'​s stop button or pressing Esc on your keyboard can help if something on the page has stalled.) If it'​s ​still showing the webpage ​icon after loading, **make sure you're looking at a supported site**. If you're not sure, try a New York Times article or an Amazon product page.
   - If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven'​t installed Zotero, you can do so from the [[/​download/​|download page]].) While the Connector can save directly to your online library, you'll usually get better results saving to Zotero directly. If the Zotero Connector reports that Zotero is unavailable and tries to save to zotero.org, see [[kb:​connector_zotero_unavailable|Zotero Unavailable]].   - If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven'​t installed Zotero, you can do so from the [[/​download/​|download page]].) While the Connector can save directly to your online library, you'll usually get better results saving to Zotero directly. If the Zotero Connector reports that Zotero is unavailable and tries to save to zotero.org, see [[kb:​connector_zotero_unavailable|Zotero Unavailable]].
   - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven'​t yet received.   - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven'​t yet received.
troubleshooting_translator_issues.txt · Last modified: 2019/07/02 06:06 by dstillman