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troubleshooting_translator_issues [2018/08/20 17:02] – dstillman | troubleshooting_translator_issues [2019/04/16 15:18] – dstillman | ||
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====== Troubleshooting Issues with Zotero Translators ======= | ====== Troubleshooting Issues with Zotero Translators ======= | ||
- | When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' | + | When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' |
If you're having trouble saving, try these steps: | If you're having trouble saving, try these steps: | ||
- If you don't see a "Save to Zotero" | - If you don't see a "Save to Zotero" | ||
- | - If you [[kb: | + | - If you [[kb: |
- If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven' | - If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven' | ||
- **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven' | - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven' | ||
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- If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | ||
- In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | ||
- | - If none of these solutions solve your problem, we'll need **additional information** to further debug your issue. Please create a new thread in the [[http:// | + | - **If none of these solutions solve your problem**, we'll need additional information to further debug your issue. Please create a new thread in the [[http:// |
* The **exact URL of a page that isn't working** (even if none are) | * The **exact URL of a page that isn't working** (even if none are) | ||
* A **[[debug_output# | * A **[[debug_output# |