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troubleshooting_translator_issues [2017/11/23 07:26] – bwiernik | troubleshooting_translator_issues [2017/12/28 20:05] – dstillman | ||
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When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' | When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' | ||
- | Before | + | If you're having trouble saving, try these steps: |
- If you don't see a "Save to Zotero" | - If you don't see a "Save to Zotero" | ||
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- **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven' | - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven' | ||
- Make sure you have an **up-to-date version of your browser**. See [[:System Requirements]] for supported browser versions. | - Make sure you have an **up-to-date version of your browser**. See [[:System Requirements]] for supported browser versions. | ||
- | - If you're saving | + | - If you're saving |
- Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from. | - Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from. | ||
- Hover your cursor over the "Save to Zotero" | - Hover your cursor over the "Save to Zotero" | ||
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- If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | ||
- In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | ||
- | - If none of these solutions solve your problem, | + | - If none of these solutions solve your problem, |
* The **exact URL of a page that isn't working** (even if none are) | * The **exact URL of a page that isn't working** (even if none are) | ||
- | * A **[[reporting problems|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page. | + | * A **[[debug_output# |
* What it says in the popup when you try to save (e.g., " | * What it says in the popup when you try to save (e.g., " | ||
* The **name of the translator** from step 6, if applicable | * The **name of the translator** from step 6, if applicable |