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troubleshooting_translator_issues [2017/11/23 07:26] – bwierniktroubleshooting_translator_issues [2017/12/11 12:59] – Fix Debug ID link adamsmith
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 When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data.
  
-Before you post that saving isn't working, try these steps: +If you're having trouble saving, try these steps: 
  
   - If you don't see a "Save to Zotero" button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser's Extensions pane. You can install the appropriate Zotero Connector from the [[/download/|Zotero download page]].   - If you don't see a "Save to Zotero" button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser's Extensions pane. You can install the appropriate Zotero Connector from the [[/download/|Zotero download page]].
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   - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven't yet received.   - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven't yet received.
   - Make sure you have an **up-to-date version of your browser**. See [[:System Requirements]] for supported browser versions.   - Make sure you have an **up-to-date version of your browser**. See [[:System Requirements]] for supported browser versions.
-  - If you're saving to the Zotero program, **[[kb:zotero_version|check your Zotero version]]** to make sure you have the latest version available from zotero.org. We can only troubleshoot translators that fail for the current 5.0.x version of Zotero.+  - If you're saving with Zotero open, **[[kb:zotero_version|check your Zotero version]]** to make sure you have the latest version available from zotero.org. We can only troubleshoot translators that fail for the current 5.0.x version of Zotero.
   - Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from.   - Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from.
   - Hover your cursor over the "Save to Zotero" button. The tooltip shows which translator, if any, Zotero will use for the page you are viewing. If the displayed translator is incorrect, post the site name, a URL, and the name of the incorrectly detected translator to the Zotero forums. Note that "Embedded Metadata," "DOI," and "COinS" are [[:kb:default_translators|generic translators]], and Zotero will not be able to save automatically from all sites on which they appear. Also, PDFs will usually not be saved automatically on such pages.   - Hover your cursor over the "Save to Zotero" button. The tooltip shows which translator, if any, Zotero will use for the page you are viewing. If the displayed translator is incorrect, post the site name, a URL, and the name of the incorrectly detected translator to the Zotero forums. Note that "Embedded Metadata," "DOI," and "COinS" are [[:kb:default_translators|generic translators]], and Zotero will not be able to save automatically from all sites on which they appear. Also, PDFs will usually not be saved automatically on such pages.
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   - If none of these solutions solve your problem, please create a new thread in the [[http://forums.zotero.org/|Zotero forums]] (or use an existing thread if you've already created one) and provide the following:   - If none of these solutions solve your problem, please create a new thread in the [[http://forums.zotero.org/|Zotero forums]] (or use an existing thread if you've already created one) and provide the following:
     * The **exact URL of a page that isn't working** (even if none are)     * The **exact URL of a page that isn't working** (even if none are)
-    * A **[[reporting problems|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.+    * A **[[debug_output#zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.
     * What it says in the popup when you try to save (e.g., "Saving to My Library" or "Saving to zotero.org")     * What it says in the popup when you try to save (e.g., "Saving to My Library" or "Saving to zotero.org")
     * The **name of the translator** from step 6, if applicable     * The **name of the translator** from step 6, if applicable
troubleshooting_translator_issues.txt · Last modified: 2024/04/29 06:52 by dstillman