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--- storage_institutions_faq [2023/05/17 19:57] – expand on [What is the difference between Lab and Institution subscriptions?] fcheslack
+++ storage_institutions_faq [2023/06/06 16:06] (current) – [What is the difference between Lab and Institution subscriptions?] fcheslack
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 Zotero Lab subscriptions work best when you have a smaller number of users you know will be using Zotero. These are managed using a simple interface to maintain a list of the email addresses for users that should be provided storage.
+==== Why should our university have a Zotero Institution subscription? ====
+We have a page explaining [[/why|why we believe people should choose Zotero over similar tools]]. A Zotero Institution subscription allows everyone at your institution to use Zotero without limitations, helping individuals better manage their research and encouraging greater collaboration via group libraries. Finally, in addition to providing value for your users, purchasing a Zotero Institution subscription supports the continued development, maintenance, support, and infrastructure costs for all of Zotero’s free software and services, which benefits the global academic and research community, including many people for whom commercial tools are out of reach.
 ====How do I find the management interface for my Zotero Lab subscription?====
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 Users can add additional email addresses to their Zotero account at any time from their [[/settings/account|account settings]]. If any of their verified email addresses are covered by a Zotero Institution subscription, they will see unlimited storage reflected in their [[/settings/storage|storage settings]].
 ====How can we remove users that have left the institution from our subscription?====
 There is no need for an organization to remove users. Since Zotero Institution subscriptions are priced based on the total FTE of the organization, there is no cost to the organization to leave users covered until they are removed.
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 Otherwise, you can let your university library or other appropriate contact know that you would benefit if they purchased a subscription and they can get in contact with us if they're interested.
+====What happens to a user's storage once a subscription ends or they leave the institution?====
+A Zotero user can keep their account regardless of changes to institutional affiliation. Users should make sure they have a personal email address associated with their Zotero account so they can access it even if they lose access to their institutional email address. Additional emails can always be added from their [[/settings/account|Zotero account settings]].
+If a subscription expires or a user is no longer covered by their institution's subscription, their storage subscription will revert to their previous personal storage subscription or the free storage level. The user can either purchase a personal storage subscription to fit their needs, or stay at the free level.
+A Zotero user can always download all of their files to their computer to maintain access on their device by setting their Zotero application to "Download files at sync time" in their [[/support/preferences/sync|sync preferences]] and making sure a sync completes without errors. After downloading all their files, if a user does not want a storage subscription to cover cloud storage, they can disable file syncing in their sync preferences to prevent ongoing errors while still syncing metadata for free.