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openoffice.org_3.0_and_3.1_plugin_troubleshooting [2011/03/18 04:39] – simonopenoffice.org_3.0_and_3.1_plugin_troubleshooting [2011/03/18 04:41] – simon
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 Java issues can sometimes cause the OpenOffice plugin to crash Firefox on startup on OS X when Java extensions have been installed into ~/Library/Java/Extensions or /Library/Java/Extensions. This issue is not Zotero-specific and applies to Java applets as well. The only known solution is to remove the problematic extension. Users without other Java applications installed may safely clear the contents of these two directories. See [[http://support.mozilla.com/tiki-view_forum_thread.php?locale=kn&comments_parentId=385394&forumId=1|this thread]] on the Mozilla forum for more details. Java issues can sometimes cause the OpenOffice plugin to crash Firefox on startup on OS X when Java extensions have been installed into ~/Library/Java/Extensions or /Library/Java/Extensions. This issue is not Zotero-specific and applies to Java applets as well. The only known solution is to remove the problematic extension. Users without other Java applications installed may safely clear the contents of these two directories. See [[http://support.mozilla.com/tiki-view_forum_thread.php?locale=kn&comments_parentId=385394&forumId=1|this thread]] on the Mozilla forum for more details.
 +
 +=====Windows=====
 +==== Communication error ====
 +
 +//"Word could not communicate with Zotero. Please ensure Firefox is running and try again."//
 +
 +  - If you use ZoneAlarm, disable ForceField, which is [[http://forums.zotero.org/discussion/11094/|known to cause a communication error]].
 +  - Windows plugins communicate with Firefox using the remote window. Thus, launching Firefox with the -no-remote command-line option will prevent the plugins from functioning. (You might do this if you have [[http://lifehacker.com/231646/geek-to-live--manage-multiple-firefox-profiles|multiple Firefox profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Firefox profile on which Zotero is installed. As long as all other profiles use the -no-remote option, you should be able to open them and the Zotero profile simultaneously.
  
 =====Linux===== =====Linux=====