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--- openoffice.org_3.0_and_3.1_plugin_troubleshooting [2011/03/18 04:37] – simon
+++ openoffice.org_3.0_and_3.1_plugin_troubleshooting [2011/03/18 04:41] – simon
@@ Line 6: / Line 6: @@
 Java issues can sometimes cause the OpenOffice plugin to crash Firefox on startup on OS X when Java extensions have been installed into ~/Library/Java/Extensions or /Library/Java/Extensions. This issue is not Zotero-specific and applies to Java applets as well. The only known solution is to remove the problematic extension. Users without other Java applications installed may safely clear the contents of these two directories. See [[http://support.mozilla.com/tiki-view_forum_thread.php?locale=kn&comments_parentId=385394&forumId=1|this thread]] on the Mozilla forum for more details.
+=====Windows=====
+==== Communication error ====
+//"Word could not communicate with Zotero. Please ensure Firefox is running and try again."//
+  - If you use ZoneAlarm, disable ForceField, which is [[http://forums.zotero.org/discussion/11094/|known to cause a communication error]].
+  - Windows plugins communicate with Firefox using the remote window. Thus, launching Firefox with the -no-remote command-line option will prevent the plugins from functioning. (You might do this if you have [[http://lifehacker.com/231646/geek-to-live--manage-multiple-firefox-profiles|multiple Firefox profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Firefox profile on which Zotero is installed. As long as all other profiles use the -no-remote option, you should be able to open them and the Zotero profile simultaneously.
 =====Linux=====
+==== OpenOffice plugin directory paths ====
+During initial installation, or after triggering the "Reinstall OpenOffice Components" command as above, you see a select folder dialog with the title:
+//"Select the OpenOffice installation directory"//
+This directory typically contains a "basis-link" directory and/or a "program" directory. By default, the installer looks in the following locations:
+  /usr/local/opt/openoffice.org3.1
+  /opt/openoffice.org3.1
+  /usr/lib64/ooo3
+  /usr/lib/ooo3
+  /usr/lib64/openoffice.org3
+  /usr/lib/openoffice.org3
+On many distributions, you can type "locate soffice" at the terminal to find the soffice executable, which is usually located inside the "program" directory in the installation directory. If the locate command does not work, try "find / -name soffice 2>/dev/null", although this will take significantly longer to execute.
+If you see a select folder dialog with the title:
+//"Select the directory containing the soffice executable"//
+then you can follow the instructions immediately above to find the soffice executable.
+If you see a select folder dialog with the title:
+//"Select the directory containing the URE JAR files"//
+then you can use "locate ridl.jar" or "find / -name ridl.jar 2>/dev/null" to find the ridl.jar file. Select the parent directory in the dialog.
+You may also specify these paths in the Preferences window for the Zotero OpenOffice Integration extension, but they must contain a trailing slash.
 ====Component Loading Error====