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ko:getting_help [2012/12/10 02:26] – created jupitermovement | ko:getting_help [Unknown date] (current) – removed - external edit (Unknown date) 127.0.0.1 |
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====== Getting Help ====== | |
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Need help? To resolve your issue as quickly as possible, please follow the five steps below. | |
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====Step 1 - Update Zotero==== | |
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[[installation#upgrading|Upgrade Zotero]] when you aren't running the latest (stable) version, as your issue may have already been resolved in the most recent release. | |
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The [[/download/|Zotero download page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu ({{cog.png?nolink|gear icon}}) in the Zotero toolbar or select Add-ons from Firefox's Tools menu and look for Zotero in the Extensions tab. | |
====Step 2 - Check the troubleshooting pages==== | |
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If something in Zotero appears not to be working correctly, check the [[Known Issues]] and [[Frequently Asked Questions]] pages. The following dedicated troubleshooting pages may also be helpful: | |
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* [[zotero_data|Issues with Zotero data]] (e.g., library missing, restoring from a backup) | |
* [[troubleshooting translator issues|Issues saving from websites]] | |
* [[word processor plugin troubleshooting|Issues with word processor plugins]] | |
* [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application) | |
* [[:kb/changes_not_syncing|Issues with data syncing]] | |
* [[:kb/files_not_syncing|Issues with file syncing]] | |
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====Step 3 - Search the documentation==== | |
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Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below. | |
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<HTML> | |
<form action="/support/" accept-charset="utf-8" class="search" id="dw__search"><div class="no"><input type="hidden" name="do" value="search" /><input type="text" id="qsearch__in" accesskey="f" name="id" class="edit" title="[ALT+F]" /><input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"></div></div></form> | |
</HTML> | |
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====Step 4 - Search the forums==== | |
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Search through the Zotero forums, as your question may already have come up before. See [[forum_guidelines#existing_thread_or_new_thread|Existing thread or new thread?]] before posting to an existing thread. | |
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<HTML> | |
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<form id="SearchComments" method="get" action="http://forums.zotero.org/search/"> | |
<div> | |
<input type="hidden" name="PostBackAction" value="Search" /> | |
<input type="hidden" name="Advanced" value="1" /> | |
<input type="hidden" name="Type" value="Comments" /> | |
</div> | |
<input id="txtCommentKeywords" type="text" name="Keywords" value="" class="SearchInput AdvancedSearchInput" /> | |
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<input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"> </form> </div> | |
</HTML> | |
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====Step 5 - Post to the forums==== | |
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If you can't find the answer to your question in the documentation or forums, post a message to the [[http://forums.zotero.org/categories/|Zotero forums]]. Both Zotero developers and community members offer support through the forums. | |
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If you are new to the Zotero forums, please read the [[forum guidelines]] and [[reporting bugs|bug reporting procedures]] before posting. | |
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**Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums. | |